Customer Care Representative (Igbo, Hausa Yoruba) Job at Great Brands Nigeria Limited

Great Brands Nigeria Limited is a world-class, people-oriented, Performance Driven, Sales and Distribution Company. We are the leading consumer goods distribution company in Nigeria with over 35 years of experience. We aim to achieve dominant market leadership positions for premier FMCG producers by combining quality production and brand value with expert distribution.

We are recruiting to fill the position below:

Job Position: Customer Care Representative (Igbo, Hausa Yoruba)

Job Location: Ajah, Lagos
Employment Type: Full-time

Responsibilities

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service teamsales targets and call handling quotas
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements and Skills

• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Ability to multi-task, prioritize, and manage time effectively
• Staying Around Ajah, Sango Tedo, Badore

Method of Application
Interested and qualified candidates should send their CV to: hro2.ho@greatbrandsng.com using the Job Position as the subject of the mail.