Customer Conversion Officer Job at Moniepoint

Moniepoint Incorporated is a global business payments and banking platform and recently became QED Investors’ first investment in Africa. We are the partner of choice for over 600,000 businesses of all sizes, powering the dreams of SMBs and providing them with equal access to the tools they need to grow and scale.

We are recruiting to fill the position below:

Job Position: Customer Conversion Officer

Job Location: Lagos

Responsibilities
Conversion:

• Calling customers who have started the “see what you can get” process but abandoned it. 
• Calling customers who received a provisional offer but didn’t accept it.
• Calling customers who are stuck on the KYC/Loan request process
• Calling customers who have not accepted the final approved loan or haven’t disbursed their loans

Lead Generation:

• Calling customers who have completed their previous loans with good repayment performance but have not yet renewed
• Calling customers who qualify but have never taken a loan
• Calling customers related to any special growth campaigns that we might run e.g. the WhatsApp campaign or a campaign to call prequalified customers

Qualifications

• A minimum of a B.Sc/H.ND in any Business related discipline
• A minimum of 2 years of experience in credit risk or field verification is an added advantage

Relevant Skills:

• Apt attention to detail
• Proven simple/complex analytical skills
• Excellent communication, presentation and interpersonal skills
• Agility and perseverance.

What we can offer you

• Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation: You’ll receive an attractive salary, pension, health insurance, an annual bonus, plus other benefits.

What to expect in the hiring process

• A preliminary phone call with the recruiter
• An interview with the hiring team.
• An interview with a member of our executive team.