Customer Experience and Sales Representative Job at Pelta Spa Limited

Pelta Spa Limited is a luxurious wellness and relaxation destination, offering a serene atmosphere where guests can rejuvenate their body and mind. We provide a wide range of spa services, including therapeutic massages, facials, body treatments, and wellness therapies. Our mission is to offer exceptional services tailored to the unique needs of each guest, creating an unforgettable experience that promotes health, relaxation, and beauty.

We are recruiting to fill the position below:

Job Position: Customer Experience and Sales Representative

Job Location: Abuja (FCT)
Employment Type: Full-time

Key Responsibilities

• Serve as the first point of contact for guests, providing a welcoming, friendly, and professional experience.
• Handle all guest inquiries and provide information about spa services, promotions, and facilities.
• Maintain an up-to-date knowledge of all spa offerings, packages, and services to provide accurate information.
• Manage customer feedback, ensuring that every guest’s voice is heard and their experience improved.
• Assist guests with booking, rescheduling, or canceling appointments, ensuring smooth processes.
• Address any guest concerns or issues with empathy, ensuring swift and satisfactory resolution.
• Ensure a positive post-service experience by following up with guests and collecting feedback.
• Support other departments, including spa treatments and operations, to ensure seamless service delivery.

Requirements

• Proven experience in customer service or a customer-facing role, preferably in the hospitality or wellness industry.
• Strong communication and interpersonal skills, with an ability to engage and build relationships with clients.
• A calm, professional demeanor, even in challenging situations.
• Excellent problem-solving abilities and attention to detail.
• Ability to multitask and stay organized in a busy environment.
• Passion for wellness, luxury services, and providing an exceptional customer experience.
• Availability to work flexible hours, including weekends and holidays.

Benefits

• Competitive salary.
• Spa service discounts for you and your family.
• Opportunities for professional growth and career advancement.
• A supportive, friendly work environment with a focus on employee wellness.

Method of Application
Interested and qualified candidates should send their Resume and a brief Cover Letter outlining their relevant experience to: ajaaustin007@gmail.com using the Job Position as the subject of the mail. 

Note: If you have a passion for customer service and the spa industry, we would love to hear from you!