Customer Experience Officer (Solar Panel Manufacturing) Job at T.O.N Corporate Services

T.O.N. Legal & Corporate Services is a business management firm committed to helping our clients create sustainable businesses. Our team of experienced professionals provide effective strategies and quality services tailored to your needs. We are dedicated to helping you reach your business goals and ensure that your company is set up for success. Our approach is based on deep understanding of the local market and its regulations.

We are recruiting to fill the position below:

Job Position: Customer Experience Officer (Solar Panel Manufacturing)

Job Location: Abuja
Job Type: Full-time
Industry: Manufacturing

Job Description

• The CX Officer ensures excellent customer service delivery by handling inquiries, complaints, and ensuring customer satisfaction for both B2B and B2C segments.

Key Responsibilities

• Manage customer interactions via email, phone, and onsite visits.
• Resolve customer complaints promptly and effectively.
• Maintain records of customer feedback and generate reports.
• Support sales and aftersales teams in managing client relationships.
• Monitor customer satisfaction metrics and propose improvements.
• Prepare customer feedback surveys and analyze results.
• Ensure service delivery aligns with company standards.
• Train frontline staff on customer handling techniques.
• Develop and implement customer experience strategies.
• Assist in onboarding and educating clients on product usage.
• Collaborate with marketing and sales to enhance the customer journey.
• Drive initiatives to boost customer loyalty and retention.

Requirements

• Degree in Business, Communications, or related field.
• 3+ years of experience in customer service roles.
• Excellent communication and problem-solving skills.
• Experience in B2B industrial environment is an advantage.
• Strong customer-oriented mindset.
• Ability to handle pressure and resolve conflicts.
• Knowledge of CRM tools is a plus.
• Team player with attention to detail.
• Proactive and adaptable in dynamic settings.
• Ability to analyze customer data and trends.

Benefits / Salary

• Salary: N300,000 / month.
• Competitive salary.
• Flexible work arrangements.
• Performance-based bonuses.
• Opportunity to grow in a high-impact industry.