Customer Service Executive Job at PWAN Group

PWAN Group is a leading real estate investment and network marketing company in Nigeria, dedicated to providing affordable housing solutions and lucrative investment opportunities. With a strong presence nationwide, we pride ourselves on excellence, integrity, and customer satisfaction.

We are recruiting to fill the position below:

Job Position: Customer Service Executive
Job Location: Marwa - Lekki, Lagos
Employment Type: Full-time

Responsibilities

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers.

Requirements

• Candidates should possess a B.Sc Degree / HND from a recognized institution with a minimum of 2 years of experience
• Outstanding phone and email etiquette
• Exceptional communication skills
• Team player with the ability to work complaints in a calmly and timely manner
• High proficiency in the MS office suite is an added advantage.

Method of Application 
Interested and qualified candidates should send their CV to: hr@pwangroup.com using the Job Position as the subject of the email.