Customer Service / Front Desk Officer

Vernitech Consulting Limited is a comprehensive engineering firm with uncommon capabilities for planning, designing, executing construction projects, offering core mechanical, electrical, and plumbing design, as well as fire protection, architectural lighting technology, commissioning, and sustainable consulting services.

We are recruiting to fill the position below:

Job Position: Customer Service/ Front Desk Officer
Job Location: Lagos
Main Responsibilities

• Managing incoming calls and customer service inquiries.
• Generating sales leads that develop into new customers.
• Follow communication procedures, guidelines and policies.
• Recommend potential products or services to management by collecting customer information and analyzing customer needs.
• Take the extra mile to engage customers Accurately captures customer information
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools.
• Creates and maintains service reports.
• Compile reports on overall customer satisfaction.

Job Requirements

• 1-2 years cognate experience in Customer Service.
• B.Sc /HND in Social Sciences or any other relevant course of study.
• Excellent communication, reporting skills
• Applicants must not be more than 25 - 30 years
• Excellent Interpersonal Skills
• Must be computer literate

Application Closes on...
15th January, 2018.

Application Method
Interested and qualified candidates should send their updated resume to "The HR Desk" via email