Customer Service/Front Desk Officer Job at Chips Bits / Bytes Limited (CBBL)

Chips Bits & Bytes Limited (CBBL) is a company registered in Nigeria to provide E-learning Technology, Systems Integration, Engineering, Power Solution (Inverter), Networking, Sales and Software Development.
We are recruiting to fill the below position;


Job Title: Customer Service/Front Desk Officer 

Main Job Tasks and Responsibilities

Record details of inquiries, comments and complaints
Record details of actions taken
Prepare and distribute customer activity reports
 Tidy and maintain the reception area
 Should be very much familiar with MS Office and Internet.
 Deal directly with customers either by telephone, electronically or face to face
  Respond promptly to customer inquiries
  Handle and resolve customer complaints
 Obtain and evaluate all relevant information to handle product and service inquiries
 Provide pricing and delivery information
 Perform customer verifications
Set up new customer accounts
Maintain customer databases
Follow up on customer interactions
Provide feedback on the efficiency of the customer service process
  Provide information to callers
  Ensures knowledge of staff movements in and out of organization
  General administrative and clerical support
  Prepare letters and documents
  Receive and sort mail and deliveries
 Maintain appointment diary either manually or electronically
 Organize meetings
Process orders, forms, applications and requests
Organize workflow to meet customer timeframes
Direct requests and unresolved issues to the designated resource
Manage customers' accounts
Keep records of customer interactions and transactions

Key Competencies:
   Interpersonal skills
  Communication skills - verbal and written
  Listening skills
  Problem analysis and problem-solving
 Adaptability
 Initiative
 Stress tolerance 
 Attention to detail and accuracy
 Data collection and ordering
 Customer service orientation

 Education and Experience
 B. Sc. or HND in relevant discipline
3 - 4 years minimum experience in related field is required
 knowledge of computers and relevant software applications
  Ability to type fast
  Knowledge of administrative and clerical procedures
  Numeric, oral and written language applications
Must be a FEMALE
 Knowledge of customer service principles and practices
 Knowledge of relevant computer applications
  Product knowledge


METHOD OF APPLICATION
Interested candidates should send applications and CV to: hr@cbblimited.com.ng  
Only successful applicants will be