Customer Service Officer Job at ABC Logistics

ABC Logistics is a leading logistics company committed to providing top-notch delivery and transportation solutions. We are looking for a dedicated and customer-oriented individual to join our team as a Customer Service Officer.

We are recruiting to fill the position below:

Job Position: Customer Service Officer
Job Locations: Fadeyi, Jibowu and Amuwo, Lagos
Employment Type: Full Time
Slot: 3 Openings

Key Responsibilities


  • Respond promptly to customer inquiries via phone, email, and chat.
  • Assist customers with shipment tracking, delivery schedules, and service issues.
  • Address and resolve customer complaints regarding lost, damaged, or delayed shipments.
  • Act as a communication bridge between customers and the operations team.
  • Ensure customers are informed about any changes or updates to their shipments.
  • Maintain accurate records of customer interactions, transactions, and service issues.
  • Stay informed about the company's logistics services, policies, and procedures.
  • Collect and analyze customer feedback to identify trends and areas for service improvement.
  • Ensure compliance with company policies, industry regulations, and legal requirements in all customer interactions.

Qualifications

  • 0 - 2 years of experience
  • Bachelor's Degree / HND / OND
  • Previous experience in customer service, preferably in the logistics or transportation industry.
  • Proficiency in using customer service software and Microsoft Office.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Must be living within close proximity to the office.

Salary
N80,000 - N95,000 Monthly.

Method of Application
Interested and qualified candidates should send their CV to: recruitment7010@gmail.com using the Job Position and location as the subject of the mail.