Customer Service Officer Job at ABC Logistics
ABC Logistics is a leading logistics company committed to providing top-notch delivery and transportation solutions. We are looking for a dedicated and customer-oriented individual to join our team as a Customer Service Officer.
We are recruiting to fill the position below:
Job Position: Customer Service Officer
Job Locations: Fadeyi, Jibowu and Amuwo, Lagos
Employment Type: Full Time
Slot: 3 Openings
Key Responsibilities
- Respond promptly to customer inquiries via phone, email, and chat.
- Assist customers with shipment tracking, delivery schedules, and service issues.
- Address and resolve customer complaints regarding lost, damaged, or delayed shipments.
- Act as a communication bridge between customers and the operations team.
- Ensure customers are informed about any changes or updates to their shipments.
- Maintain accurate records of customer interactions, transactions, and service issues.
- Stay informed about the company's logistics services, policies, and procedures.
- Collect and analyze customer feedback to identify trends and areas for service improvement.
- Ensure compliance with company policies, industry regulations, and legal requirements in all customer interactions.
Qualifications
- 0 - 2 years of experience
- Bachelor's Degree / HND / OND
- Previous experience in customer service, preferably in the logistics or transportation industry.
- Proficiency in using customer service software and Microsoft Office.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Must be living within close proximity to the office.
Salary
N80,000 - N95,000 Monthly.
Method of Application
Interested and qualified candidates should send their CV to: recruitment7010@gmail.com using the Job Position and location as the subject of the mail.
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