Customer Service Officer Job at Naji Realties

Naji Realties provides one of the best hospitality/ Real Estate Companyin Lagos and Abuja. We are looking to recruit innovative minds that will keep the company at the limelight. We provide the best Customer services in Nigeria. We need people that are passionate about what they do and are willing to put in their best.

We are recruiting to fill the position below:

Job Position: Customer Service Officer
Job Location: Guzape, Abuja
Employment Type: Full-time
Industry: Hospitality

Description

• We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across several communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Communicating with customers through various channels.
• Ensure customer satisfaction and provide professional customer support.

Requirements

• BSc / BA / HND
• Must have experience as a Customer Service Representative/ front Desk Officer.
• Must have experience working in the hospitality industry
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Candidate should preferably reside close to Guzape, Abuja.

Salary
N70,000 - N100,000 monthly. 

Method of Application
Interested and qualified candidates should send their CV to: careers@najirealties.ng using the Job Position as the subject of the mail.