Customer Service Officer Job at Nectar Beauty Hub

Nectar Beauty Hub (NBH) is an indigenous company engaging in the marketing and distribution of beauty care products in Nigeria.

We are recruiting to fill the position below:

Job Position: Customer Service Officer

Job Location: Lagos Island, Lagos
Employment Type: Full-time

Job Description

• We are seeking a highly motivated and customer-centric individual to join our growing team as a Customer Service Representative. 
• We pride ourselves on providing exceptional service and building strong relationships with our customers. 
• If you are passionate about helping others, have excellent communication skills, and thrive in a fast-paced environment, we encourage you to apply!

Job Summary

• As a Customer Service Representative, you will be the primary point of contact for our customers, addressing their inquiries, resolving their issues, and ensuring their overall satisfaction. 
• You will play a crucial role in maintaining our positive brand image and fostering customer loyalty.

Responsibilities

• Handle Inbound and Outbound Communications: Respond promptly and professionally to customer inquiries via phone, email, chat, and potentially social media.
• Provide Product and Service Information: Answer questions about our products/services, their features, benefits, and usage. Be knowledgeable about updates and changes.
• Resolve Customer Issues: Troubleshoot problems, investigate complaints, and provide effective solutions to ensure customer satisfaction. Escalate complex issues to the appropriate team members when necessary.
• Process Orders and Transactions: Accurately process customer orders, returns, exchanges, and other transactions.
• Maintain Customer Records: Update customer information in the CRM system, documenting interactions and ensuring data accuracy.
• Proactively Identify Customer Needs: Anticipate customer needs and offer relevant solutions or suggestions.
• Contribute to Process Improvements: Identify opportunities to improve customer service processes and contribute to the development of best practices.
• Meet Performance Metrics: Achieve established targets for call handling time, resolution rates, and customer satisfaction scores.
• Stay Up-to-Date: Keep abreast of product/service updates, company policies, and industry trends.
• Collaborate with Other Teams: Work effectively with other departments, such as sales, marketing, and product development, to ensure a seamless customer experience.

Qualifications

• Candidates should possess B.Sc Degrees with 1 - 2 years of relevant work experience.

Job Expectations:

• Excellent Communication Skills: Possess exceptional verbal and written communication skills, including active listening and the ability to explain complex information clearly and concisely.
• Customer-Centric Approach: Demonstrate a genuine passion for helping customers and a commitment to providing outstanding service.
• Problem-Solving Skills: Exhibit strong analytical and problem-solving abilities to identify and resolve customer issues effectively.
• Technical Proficiency: Be comfortable using CRM software, email platforms, and other relevant tools. [Specify any software or tools that are required.]
• Adaptability and Flexibility: Thrive in a dynamic environment and be able to adapt to changing priorities and customer needs.
• Teamwork: Work collaboratively with colleagues to achieve team goals and contribute to a positive work environment.
• Professionalism: Maintain a professional demeanor, even in challenging situations.
• Time Management: Manage time effectively and prioritize tasks to meet deadlines and performance metrics.

Salary
N120,000 - N150,000 Monthly.

Method of Application
Interested and qualified candidates should send their CV to: hr@nectarbeautyhub.com using the Job Position as the subject of the mail.

Note: This job is an full-time and onsite (Lagos Island).