Customer Service Officer Job at Tekniteed Nigeria Limited

Tekniteed Nigeria Limited is one of the fastest growing industrial spares and packaging solutions marketing house in Nigeria. We specialize on conveyor spares, power transmission, fluid power, automation, OEM after-market parts, material handling and industrial tools.

We are recruiting to fill the position below:

Job Position: Customer Service Officer

Job Location: Kano
Employment Type: Full-time

Responsibilities

• Monitor daily attendance and prepare periodic attendance reports.       
• Provide the internal staff with professional administrative support including taking accurate and properly detailed messages, word processing duties, attending to routine correspondences, and when required, prepare written reports.
• Take responsibility for monitoring and ordering necessary office supplies.
• Maintain staff files/records and other official company files.
• Prepare Sales Advices/Quotations/Invoives/Delivery notes and marketing materials and standard letters.
• Liaise with vendors & third Parties regarding administration of sales process.
• Update company data bases and may include current customer accounts.
• Participate in key result areas and KPI review processes to establish areas for improvement
• Managing vendors and keeping track of cycle of all maintenance contracts.
• Keeping records of visiting cards, utility payments, printing of stationaries, etc.
• Liaising with external/regulatory agencies and government bodies on compliance issues.
• Record & maintain all management & official minutes of meetings. Circulate same to the concerned people.
• Achieve planned reporting time in quality and timeliness.
• Achieve savings plan for the company.
• Manage relations with employees to guarantee a stress free-working environment.
• Ensure proper use and up-keep of company property.
• Follow-up on all shipment to ensure that we meet the service standard agreed to we with the client.
• Carry out any other assignment as may be given by the MD, and Head of Operations.
• Personally represent the TekniTeed brand professionally and ethically at all times

Requirements
The following Core competencies are the skills, knowledge and behaviours expected of an employee:

• Candidates should possess a National Diploma in Administrative related course
• Two years of working experience in similar office assistant role
• Communication Skills: Communicates clearly and professionally in written and oral forms to both internal and external clients.
• Initiative and Confidence: Generates and acts on new ideas that add value to the business. Looks at different ways to solve problems and address difficulties.
• Achievement Drive: Sets goals and strives to achieve them with enthusiasm and determination.
• Business Acumen: Has a good understanding of the business environment and the impact their behaviour has on the reputation of the company.
• Respect: Treats colleagues and customers in a manner which demonstrates integrity, honesty and fairness

Salary
N80,000 - N120,000 / Month.

Method of Application
Interested and qualified candidates should send their CV to: recruitment@tekniteedng.com using "Customer Services Officer - Kano" as the subject of the mail.