Customer Service Officer Job at the People Practice

The People Practice - Our client, a rapidly growing culinary company is recruiting to fill the position below:

Job Position: Customer Service Officer
Job Location: Lagos
Employment Type: Full-time

Description 


  • Our client is looking to hire a Customer Service Officer who will act as the point of contact to customers and provide information by responding to customers' queries and requests.
  • The ideal candidate will ensure customer orders are taken appropriately, confirmed, and communicated to the appropriate department using the company’s approved process. S/he will also ensure customer satisfaction and provide support to customers.

Responsibilities
Sales Management:

  • Take all customer orders and confirm payments.
  • Assist customers in making decisions by providing adequate knowledge about cakes and pastries.
  • Obtain and communicate customer feedback on cakes and pastries.
  • Inform customers of ongoing promotions and available discounts.
  • Handle cash and other tenders of payment.
  • Prepare daily transaction and sales activities reports and maintain expense accounts.
  • Prepare invoices when orders are confirmed using QuickBooks and other software/apps.

Customer Relations:

  • Respond promptly to customer requests via emails, phone calls, and text messages.
  • Build sustainable relationships with customers by providing excellent customer support.
  • Maintain a positive, empathetic, and professional attitude towards customers at all times.
  • Ensure customer complaints are handled properly and are escalated to the Head Customer Service Unit when necessary.
  • Keep records of customer interactions and details of actions taken.
  • Respond to emails sent by customers, provide status updates upon request and settle complaints.
  • Ensure customers’ orders are processed and delivered on time.
  • Ensure orders are taken correctly and directed to appropriate staff

Qualifications

  • Bachelor's Degree in Marketing or related field
  • At least 2-3 years of proven experience in sales/customer service, preferably in the culinary or hospitality industry.
  • Proficiency in using customer service software.

Must have skills:

  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and a customer-centric mindset.
  • Ability to handle high-pressure situations with professionalism and patience.


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