Customer Service Officer Job at Tribest Corporate Support Limited

Tribest is a corporate support solutions provider with a comprehensive range of people outsourcing services. We have a diversified team of management, strategy, banking and capacity development experts working together to provide organizations with the best human resource management solutions. With a team that diverse, we are setting new standards of performance and raising the bar in excellent service delivery.

We are recruiting to fill the position below:

Job Position: Customer Service Officer
Job Location: Lagos 
Employment Type: Full-time

Position Summary

• The Customer Service Officer is the primary point of contact for customers, responsible for delivering exceptional service and support.
• This role involves assisting with a wide range of inquiries, resolving issues, and ensuring a positive customer experience.
• The ideal candidate will be a professional and patient individual with excellent communication skills and a strong commitment to customer satisfaction.

Key Responsibilities

• Customer Interaction: Greet and assist customers with a friendly and professional demeanor, both in person and over the phone.
• Inquiry Resolution: Respond to customer inquiries regarding products, services, accounts, and transactions.
• Problem-Solving: Investigate and resolve customer complaints and issues promptly and efficiently, escalating complex problems to a manager when necessary.
• Product Knowledge: Maintain in-depth knowledge of all products, services, and policies to provide accurate information to customers.
• Documentation: Maintain accurate and detailed records of customer interactions, transactions, and complaints in the bank's system.
• Compliance: Adhere to all regulatory guidelines and internal policies to ensure the security and privacy of customer information.

Qualifications

• NCE,OND, HND Degree or its equivalent in a relevant field.
• Proven experience in a customer service role, preferably within the financial services industry.
• Exceptional communication and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• A high level of professionalism, patience, and empathy.
• Proficiency in using customer relationship management (CRM) softwares.