Customer Service Representative (Female) Job at Hec Recruit

Hec Recruit is a full-service HR consulting firm with a unique approach. Since 2020 we have been helping our clients find a job best suited for their skills and interests, and helping local companies locate the best employees.

We are recruiting to fill the position below:

Job Position: Customer Service Representative (Female)
Job Location: Surulere, Lagos
Employment Type: Full-time

Job Summary

• As a Customer Service Representative, you will be the primary point of contact for our customers, providing timely and effective solutions to their queries and concerns.
• You will work closely with our team to ensure seamless customer experience and build strong relationships with our clients.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat
• Resolve customer complaints and issues in a timely and professional manner
• Provide accurate information about our products/services
• Build strong relationships with customers to ensure loyalty and retention
• Collaborate with internal teams to resolve customer issues
• Document customer interactions and feedback
• Meet or exceed customer satisfaction targets

Requirements

• Minimum of 2 year of experience in customer service
• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment
• Proficient in Microsoft Office, particularly Excel
• Friendly and courteous demeanor.

Salary
N80,000 - N100,000 per month. 

Method of Application 
Interested and qualified candidates should send their CV to: hecrecruitment.hrconsulting@gmail.com using the Job Position as the subject of the mail.