Customer Service Representative Job at EazyBiz

EazyBiz provides solutions that enable Small and Medium scale enterprises increase profits and be more efficient. We offer payment solutions and business automation tools that make business more fun.

We are recruiting to fill the position below:

Job Position: Customer Service Representative
Job Location: Lagos

Job Descriptions

• Receive incoming calls and provide information for customers
• Make out-going calls to customers and assess satisfaction in services
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Generate sales leads

Job Requriements

• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• HND, OND or BSC (Youth Corper)
• Must stay around the Ajax / Lekki axis.

Note: use the "Job title" as subject of the email.