Customer Service Representative Job at Home Prep School

Home Prep School instructors are respectable undergraduates/graduates, and experienced teachers that teach/coach your children at the comfort of your homes.

We are recruiting to fill the position below:

Job Position: Customer Service Representative
Job Locations: Ibadan, Oyo and Lagos
Job Type: Full Time

Job Summary

• We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Requirements

• High school diploma, general education degree or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

Responsibilities

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Salary
N25,000 - N70,000 monthly.

How to Apply
Interested and qualified candidates should kindly send their CV to: jobs@homeprepschool.com using the Job Title as the subject of the mail.