Customer Service Representative Job at Next2you Nigeria

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We are recruiting to fill the position below:

Job Position: Customer Service Representative
Job Location: Abuja

Job Description

• We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
• To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Responsibilities

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Requirements

• High School Diploma, General Education Degree or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.
• Very good communication skills

Perks

• Cool working environment with the tools you need
• Good Starting Salary
• Annual Salary Review
• Rewards on Excellent Performance
• Freedom to express yourself and contribute to company growth via your suggestions and recommendations.

How to Apply
Interested and qualified candidates should send their Application Letter and CV to: careers@next2you.com.ng clearly indicating the "Job Title" as subject of your mail.