Customer Service Representative Job at Pruvia Integrated Limited

Pruvia Integrated Limited is a human resources and management firm with a strong desire to ensure customer satisfaction in the midst of efficient and effective service delivery. As an organization, we are driven by the dictum of ‘Impossibility is Nothing’. Our clients represent the entire spectrum of the Commerce, Hospitality, Information Technology, Media, Finance & Insurance Sector, Automobile, Oil & Gas Sector, Real Estate, Manufacturing, FMCG and Small and Medium Enterprises and Communications industries.

We are recruiting to fill the position below:

Job Position: Customer Service Representative

Job Location: Osogbo, Osun
Employment Type: Full-time
Industry: Automobile

Job brief

• We are looking for a customer-oriented service representative who will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
• The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Responsibilities
Customer Service Responsibilities list:

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers.

Requirements and skills

• HND / BSc in any relevant field.
• Minimum of 2 years of proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multitask, prioritize, and manage time effectively
• Ability to market the company's produce and generate leads.
• Proximity to the location is key.

Salary
N100,000 - N120,000 monthly.

Note: Only qualified candidates will be contacted for an interview.