Customer Service Representative Job at SANY Nigeria

SANY Nigeria is a subsidiary of SANY Group - A global leader in the manufacturing and supplying of construction, earthmoving, and mining equipment. As a part of the SANY Group, we benefit from their decades of experience, extensive research and development, and commitment to quality.

We are recruiting to fill the position below:

Job Position: Customer Service Representative

Job Location: Lagos
Schedule: 8 hour shift/Monday to Friday

About the Job

• The Customer Service Representative will be responsible for providing top-tier customer support to our clients.
• This role requires professional level of English and Chinese language skills to effectively communicate with customers, understand their needs, and resolve issues promptly.
• The successful candidate will provide exceptional customer service by handling inquiries, addressing complaints, and ensuring customer satisfaction through various channels, including phone, email, and chat.

Responsibilities

• Customer Interaction: Respond promptly and professionally to inquiries via various channels, provide accurate product and policy information, and resolve complaints efficiently.
• Problem Solving: Identify and troubleshoot customer issues, offer effective solutions, and follow up to ensure satisfaction while documenting interactions in the service database.
• Order Processing: Assist customers with orders, returns, and account updates, coordinating with other departments for smooth fulfillment and delivery.
• Customer Feedback: Collect and document customer feedback, communicate important insights to relevant teams, and participate in discussions for continuous improvement.
• Product Knowledge: Maintain a strong understanding of products, services, and policies, staying informed about changes and promotions to accurately inform customers.
• Administrative Tasks: Prepare performance reports, assist in updating service procedures, and handle data entry and filing as needed.

Requirements

• Candidates should possess a High School Diploma or equivalent; Associate's or Bachelor's Degree preferred.
• Proven experience in a customer service role.
• Excellent communication and interpersonal skills.
• Proficiency in customer service software, CRM tools, and MS Office Suite.
• Ability to remain calm and empathetic under pressure.
• Strong attention to detail and organizational skills.
• Ability to work independently and as part of a team.
• English language skills and intermediate Chinese language proficiency.
• Strong problem-solving and multitasking abilities.
• Flexibility to work different shifts, including weekends and holidays, if required.

Compensation

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Dynamic and collaborative work environment.

Method of Application
Interested and qualified candidates should send their CV and a compelling Cover Letter outlining their qualifications and interest in the role to: idowuv@sanygroup.com using the Job Position as the subject of the email.