Customer Service Representative Job at SIMS Nigeria Limited

SIMS Nigeria Limited specializes in the assembly, distribution and sales of consumer electronics from major brands such as Samsung, Panasonic, Royal, Skyworth, Electrolux, Bosch, Philips and Powermatic. Our business started out in 1987, and since then, we have grown to be a market leader in the home appliances & consumer electronics market in Nigeria. We operate a number of branches that cut across most of Nigeria’s geopolitical zones in major cities such as Lagos, Port-Harcourt, Abuja, Onitsha, Enugu, Uyo and Kano.

We are recruiting to fill the position below:

Job Position: Customer Service Representative
Job Location: Trans Amadi, Port Harcourt - Rivers
Employment Type: Full-time

Job Description

• As a Customer Service Representative, you will be the first point of contact for our customers, providing them with outstanding service and support.
• You will handle inquiries, resolve issues, and ensure customer satisfaction through effective communication and problem-solving skills.

Key Responsibilities

• Respond to customer inquiries via phone, email, and in-person in a timely and professional manner.
• Resolve customer issues and complaints with patience and empathy.
• Provide product and service information to customers.
• Process orders, returns, and exchanges.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to ensure customer needs are met.
• Identify and escalate priority issues to the appropriate team members.
• Stay up-to-date with product knowledge and company policies.

Qualifications

• Minimum of a 2nd class HND qualification / B.Sc / B.A Degree in any discipline
• Minimum of 2 years of proven experience in a customer service role.
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and attention to detail.
• Ability to handle stressful situations calmly and effectively.
• Proficiency in using customer service software, Microsoft Office Suite.

Method of Application 
Interested and qualified candidates should send their CV / Resume to: employment@simsng.com using the Job Position and Location as the subject of the email.