Customer Service Representative Job at Udmond Business Enterprise
Udmond Business Enterprise is a management Organization adding values to the lives of serious minded individuals who are willing and ready to work.
We are recruiting to fill the position below:
Job Position: Customer Service Representative
Job Location: Lagos
Employment Type: Full-time
Responsibilities
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Take the extra mile to engage customers
Requirements and Skills
- High School Diploma.
- Proven customer support experience or experience as a Client Service Representative
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Ability to multi-task, prioritize, and manage time effectively
Method of Application
Interested and qualified candidates should send their Applications / CV to: udmondbusinessenterprise@gmail.com using the Job Position as the subject of the mail.
Similar Jobs
- Job Openings at Kennedia Consulting Limited
- Bank Teller / Customer Service Officer Job at Moneytrust Microfinance Bank Limited
- Ongoing Recruitment at Moneytrust Microfinance Bank Limited
- Cashier / Inventory Officer Job at Salpha Energy Limited
- Cashier / Inventory Officer Job at Salpha Energy Limited
- Customer Service Representative Job at Zee Express Procurement and Logistics Limited
- Cashier Job at Artee Group
- Category Customer Shopper Marketing Manager Job at Arla Foods
- Customer Address Verification Agent Job at Polaris Digitech Limited
- Customer Relationship Executive (BPE) Job at Simon Page College of Marketing