Customer Service Representative needed at Solution Finders Limited

Solution Finders Limited - Our client, a company that offers fully furnished and fully serviced Single and En-suite Office spaces, is recruiting to fill the position below:

Job Tiltle: Customer Service Representative

Location: Lagos.
Type: Full-Time
Experience: Associate
Function: Business Development

Job Description


  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  • Opens customer accounts by recording account information.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Maintains financial accounts by processing customer adjustments.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepares product or service reports by collecting and analyzing customer information.
  • Contributes to team effort by accomplishing related results as needed.

Desired Skills & Experience

  • Customer Service
  • Product Knowledge
  • Quality Focus
  • Problem Solving
  • Market Knowledge
  • Documentation Skills
  • Listening
  • Phone Skills
  • Resolving Conflict
  • Analyzing Information 
  • Multi-tasking