Customer Service Support Lead Job at Adlimnet Limited

Adlimnet Limited is a luxury scent company in the heartbeat of Lagos.

We are recruiting to fill the position below:

Job Position: Customer Service Support Lead

Job Location: Lekki Phase 1, Lagos
Employment Type: Full-time
Reports To: Managing Director (MD)
Work Location: Office / Store
Work Hours: 9:00 AM – 6:00 PM

Role Summary

• The Customer Service Support Lead is responsible for ensuring smooth and accurate management of company's customer relations and data systems.
• This role involves maintaining client databases, managing online sales channels, supporting marketing activities, and generating reliable reports to guide business decisions.
• The individual must demonstrate attention to detail, professionalism, and accuracy at all times.

Key Responsibilities

• Customer Communication & Support
  • Attend promptly to customer messages and inquiries from all digital channels (Instagram, website, sales apps, WhatsApp).
  • Ensure polite, timely, and professional responses to all client queries.
  • Accurately record client details, preferences, and purchase history in the customer database.
• Database Management
  • Update and maintain an organized and accurate client database daily.
  • Cross-check all entries for correctness before submission.
  • Immediately correct any identified errors and inform the MD if system-related issues arise.
  • Safeguard client information and follow company confidentiality standards.
• Sales & Order Management
  • Process online sales orders accurately through Instagram, the company website, and other sales platforms.
  • Confirm product availability and coordinate with sales or inventory teams for dispatch.
  • Ensure every sale is properly logged and linked to a client profile in the database.
• Social Media & Digital Presence
  • Post and update content on Adlimnet’s Instagram and Google My Business daily.
  • Highlight current products, promotions, or client testimonials using accurate product information.
  • Respond to comments, inquiries, and reviews courteously
• Submit a Daily Report by 5:30 PM, summarizing:
  • Customer interactions and responses handled
  • Sales processed
  • Database updates
  • Posts made (Instagram & Google)
  • Notable issues or suggestions
• All shared information must be 100% accurate — incorrect data entry, sales record, or product detail will not be tolerated.
• Follow company policies and uphold professionalism in communication, both written and verbal.
• Respect confidentiality and adhere to Company's Code of Conduct (fines apply when defaulted).
• Data & Sales Analysis
• Generate and submit a weekly summary report showing:
  • Total inquiries received and resolved
  • Online sales performance
  • Customer retention patterns
  • Issues or recommendations for process improvement
• System & Stock Checks
  • Verify that all sales entries match stock records.
  • Work with the inventory team to reconcile any differences.
  • Support in maintaining secure storage and accurate documentation of stock movement.
• Collaborate with the sales rep to plan weekly content themes or highlights for social media.
• Suggest new engagement or promotional ideas based on customer feedback and data trends.
• Database Review
  • Prepare a monthly performance report containing:
    • Customer growth data
    • Online sales summary
    • Engagement metrics from Instagram and Google My Business
    • Key observations, trends, and action points for the next month
• Generate data-driven insights to help the MD and team make informed business or marketing decisions.
• Identify data or workflow challenges, propose solutions, and support implementation.
• Ensure all documentation for the month is properly backed up and secured.
• Support the sales team with accurate customer information during promotions or campaigns.
• Attend and contribute to monthly review meetings or trainings.
• Professionalism: Maintain polite, helpful, and consistent communication with clients and colleagues.

Requirements

• Candidates should possess an OND / HND qualification, or Bachelor’s Degree  with at least 1 year of relevant work experience.

Salary
N100,000 - N150,000 monthly.

Method of Application 
Interested and qualified candidates should send their CV to: gbemisolababaoye@gmail.com using the Job Position as the subject of the email.