Customer Success Specialist Job at Vencru Nigeria Limited

Vencru Nigeria Limited is a fast-growing invoicing, inventory management, and accounting startup, we know how it feels to lose money, because it’s difficult to track what’s selling the most and where our money goes. That’s why we’re here for you.

Our mission is to make it extremely easy for you to manage your business. We’re offering everything you need - professional invoices you can customize, easy storage of client information, tracking of your sales and inventory, and a service that does the math for you - all in one place . Truth is, Vencru gives you wings to stay at the top of your game.

We are recruiting to fill the position below:

Job Position: Customer Success Specialist
Job Location: Lagos
Employment Type: Full-time

Job Description

• We are seeking a talented and motivated Customer Success Specialist with a finance background to join our team!
• As a Customer Success Specialist, you will be involved in all stages of customer value realization: customer onboarding, learning and deployment, user readiness, product adoption and growth, renewal and customer advocacy.

Responsibilities

• Drive lead conversion through effective value proposition communication.
• Develop and execute comprehensive onboarding plans to ensure a smooth transition for new customers.
• Proactively engage customers to foster product adoption, identify upsell opportunities, and gather valuable feedback.
• Maintain meticulous records of customer interactions and support cases, ensuring accuracy and accessibility.
• Build knowledge of customer stories, onboarding plans, success plans, competitive landscape and IAM best practices to support business outcomes.
• Helps support and participate in business development initiatives and process development.
• Be a platform expert, prepared to train on new and existing features and simplify the complex for our customers
• Provide exemplary customer support, swiftly addressing inquiries, resolving issues, and ensuring overall customer contentment.
• Cultivate enduring customer relationships to bolster loyalty and maximize customer lifetime value.
• Collect, analyze, and leverage customer feedback and insights to contribute to ongoing product enhancements.
• Work and collaborate with cross-functional teams such as Sales, Engineering, Marketing and Customer Advocacy.

Requirements

• A Bachelor's Degree in Business Administration, Accounting, Finance, Sales and/or Marketing, Computer Science or a related field
• 2-3 years of experience in customer service. (Sales or solution consulting capacity in a SaaS organization is an asset)
• A passion to serve the customer by learning how to communicate complex ideas and solutions to their business challenges.
• History of delivering compelling presentations and being a trusted advisor.
• Active and thoughtful listener, able to learn from others and leverage feedback.
• Ability to multitask and be solution-based in a client-facing environment
• Passionate for a career in technology.