Customer Support Officer Job at EazyBiz

EazyBiz provides solutions that enable Small and Medium scale enterprises increase profits and be more efficient. We offer payment solutions and business automation tools that make business more fun.

We are recruiting to fill the position below:

Job Position: Customer Support Officer
Job Location: Lekki Express, Lagos
Employment Type: Full-time

Responsibilities

• Receive incoming calls / emails and provide information / solutions for customers
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers.

Requirements

• HND or B.Sc qualification
• A minimum of 1 year experience.
• Candidate must live around the Ajah / Lekki Axis to keep cost of transportation low
• Must be articulate able to respond to emails fluently
• Computer Literate, must have knowledge of using the web browser, Microsoft word and excel
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Good comprehension / Analytical skills.

Remuneration
N60,000 Monthly.

Method of Application
Interested and qualified candidates should send their CV to: careers@eazybiz.ng using the Job position as the subject of the mail.