Customer Support Representative

A Customer Support Representative is needed for a contract Work From Home (WFH) role in a tech company. Please note that it is expedient for any applicant to have their own Personal Computer (PC) with access to the internet as this is a remote position and as such, you'd be required to have those as necessities to work. Please note that you MUST be tech-savvy to apply.

Candidates without previous remote work experience are welcome to apply, but please don't apply if you do not have your own PC and internet access.

Thank you!

Application:

All interested applicants should please send their CVs and a cover letter to adome234@gmail.com answering the following questions in the body of their email. The subject of the email should be Application for the Post of Customer Support Representative (Remote):

1. Can you describe a situation in which you had to serve a difficult customer? Which approaches did you use to deal with the situation?

2. What was the worst customer service experience you've ever had? If the roles were changed, how would you have handled the customer differently?

3. Can you tell me about a time that your product or service has caused an issue for a client? How did you handle the situation, and what was the outcome?

Good luck!