Customer Support Representative Job at Picadailys

PICADILYS is a multi-faceted platform that offers various services to its customers. These services include value added services such a bill payments, airtime and data recharge, T.V subscriptions, betting, and gift cards. PICADAILYS also provides self-services from our partners in the areas of travels and leisure, food and drinks, fitness and entertainment , delivery services and consumables. Additionally, the platform offers brand advertising services including pay per click(PPC), pay per engagement (PPE), pay per action(PPA) and pay per mile (PPM). PICADAILYS also operates a banking/wallet service that allows users to create virtual accounts, fund wallets, transfer funds, convert currencies, obtain virtual USD cards and prepaid cards.

We are recruiting to fill the position below:

Job Position: Customer Support Representative

Job Location: Port Harcourt, Rivers

Role Overview

• We’re looking for a proactive and empathetic Customer Support Representative to provide excellent service to our users.
• This role involves assisting users with inquiries, resolving issues efficiently, and ensuring every customer enjoys a smooth and positive Picadailys experience.

Key Responsibilities

• Respond promptly to user inquiries via chat, email, and phone.
• Assist customers with onboarding, app navigation, payments, and account-related issues.
• Record and track customer feedback, issues, and resolutions.
• Collaborate with the product and tech teams to troubleshoot and escalate unresolved cases.
• Maintain a high level of product knowledge to deliver accurate information and support.
• Identify recurring issues and suggest improvements to enhance customer experience.
• Uphold Picadailys’ service standards with professionalism and empathy.

Requirements

• OND / HND qualification / Bachelor’s Degree in any field (Business, Communications, or related discipline preferred).
• 1 – 3 years of experience in customer support, preferably within fintech, tech, or lifestyle sectors.
• Excellent communication and problem-solving skills.
• Strong attention to detail, patience, and empathy in handling users.
• Proficiency in using CRM tools, live chat systems, and Microsoft Office/Google Workspace.
• Ability to multitask and work under minimal supervision.

What We Offer

• Competitive salary and performance bonuses.
• A friendly and collaborative work environment.
• Growth opportunities within a fast-growing fintech lifestyle brand.
• Access to exclusive Picadailys rewards and benefits.

Method of Application 
Interested and qualified candidates should send their CV and a brief cover letter to: career@picadailys.com using “Application – Customer Support Representative” as the subject of the email.