Entry Clearance Officer at The British High Commission

The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.

We are are recruiting to fill the position below:

Job Position: Entry Clearance Officer
Job Ref: 11/18 ABJ
Job Location: Abuja, Nigeria
Grade: B3 (L)
Type of Position: Fixed Term
Duration of Post: 12 months

Job Description (Roles and Responsibilities)
The main duties will include:

• Assessing visa applications in a fair, objective and courteous  manner.
• Making quick and pragmatic decisions to issue and refuse visas in accordance with the Immigration Rules, and within agreed time-scales.
• Dealing with correspondence and other enquiries from applicants, sponsors and members of the public. Preparing well-presented and accurate replies, written in plain English, within target times.
• Preparing written statements and paperwork related to the appeals process, and making sure that they are also well presented and accurate.

Desirable Qualifications and Experience

• Previous experience as an Entry Clearance Officer.

Essential qualifications and experience:

• We are looking for a candidate who meets the criteria listed below with good oral and written communication skills. In particular, the successful candidate should be able to work quickly and accurately, often under pressure, have a positive approach to tackling problems and a willingness to take on new tasks.
• Previous experience of working within a visa section or other office environment is strongly preferred, and good keyboard skills and familiarity with computers and software packages (notably MS Word, Excel and straightforward databases) are essential for the role.
• Good communication with excellent spoken and written English.
• Computer literacy with accurate typing skills of at least 25 words per minute.
• The ability to remain customer focused, polite and courteous under pressure.
• The ability to work quickly and reliably with little supervision to meet challenging targets.
• The capability of making quick decisions, in accordance with set rules and the ability to show that these decisions are fair and just.
• Ability to work well under pressure.
• Excellent team players - this is an all for one, and one for all environment.
• Flexibility and a positive attitude to working in a forward thinking, modern and motivated department, which is working at the forefront of visa work. We are committed to improving standards and procedures - and we are looking for like-minded employees.
• To effectively represent the Visa Section, the British High Commission, and the UK Government as a whole.

Language requirements:

• Language: English
• Level of language required: Fluent

Desirable qualifications, skills and experience:

• Previous experience as an Entry Clearance Officer.
• Familiarity with software packages (notably MS Word, Excel and straightforward databases)

Required Competencies

• Seeing the Big Picture, Making Effective Decisions, Leading and Communicating, Collaborating and Partnering, Managing a Quality Service, Delivering at Pace.

Starting monthly salary
N660,173

Start Date
1st October, 2018.