Entry Level Customer Service Representative (Hausa Speaking) Job at Great Brands Nigeria Limited

Great Brands Nigeria Limited is a world-class, people-oriented, Performance Driven, Sales and Distribution Company. We are the leading consumer goods distribution company in Nigeria with over 35 years of experience. We aim to achieve dominant market leadership positions for premier FMCG producers by combining quality production and brand value with expert distribution.

We are recruiting to fill the position below:

Job Position: Entry Level Customer Service Representative (Hausa Speaking)

Job Location: Ajah, Lagos
Employment Type: Full-time

Job Description

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service teamsales targets and call handling quotas
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers.

Requirements

• Candidates should possess B.Sc Degrees with 2- 3 years of relevant work experience.

Salary
N80,000 - N90,000 Monthly.

Method of Application
Interested and qualified candidates should send their CV to: hro2.ho@greatbrandsng.com using the Job Position as the subject of the mail.