Front Desk / Customer Service Officer Job at JIJEDAPT Human Resources Consult Limited

JIJEDAPT Human Resources Consult Limited is involved in the Consultancy Of Human Resources Management And Services, Project Management, Training And Certifications, Business Plans, Business Optimization, Expatriate Management, Information Management Sysyem and GeneralAdvisory Services

We are recruiting to fill the position below:

Job Position: Front Desk / Customer Service Officer
Job Location: Agadagba-Obon - Ese Odo Local Government, Ondo
Employment Type: Full-time

Key Responsibilities

• Greet and welcome customers/clients
• Handle customer inquiries and resolve issues via phone, email, and social media
• Manage front desk operations and maintain a clean and organized workspace
• Provide excellent customer service and support through various channels (in-person, phone, email, social media)
• Create and schedule engaging content on social media platforms (Facebook, Twitter, Instagram, YouTube, LinkedIn etc.)
• Monitor and respond to customer comments and messages on social media
• Collaborate with team members to ensure consistent brand messaging and customer experience.

Requirements

• Excellent communication and interpersonal skills
• Customer service experience (preferably in a front desk or social media role)
• Strong knowledge of social media platforms and tools
• Ability to create engaging content and respond to customer inquiries in a timely manner
• Basic graphic design skills (optional but preferred)
• Friendly and professional demeanor.

Goals:

• Deliver exceptional customer experiences through multiple channels
• Build strong relationships with customers/clients through social media and in-person interactions
• Increase brand awareness and engagement through social media content
• Ensure consistent and timely responses to customer inquiries
• This role requires a tech-savvy and customer-focused individual who can effectively manage front desk operations, provide excellent customer service, and engage with customers through social media.

Salary
N80,000 - N100,000 Monthly.

Method of Application
Interested and qualified candidates should send their CV to: jijedapthrconsulting@gmail.com using "Front Desk and customer Service, Ondo State" as the subject of the mail.