Front Desk Officer

The ideal candidate will have a friendly and easy going personality while also being very perceptive and disciplined. You should be able to deal with complaints and give accurate information. A customer-oriented approach is essential.

The goal is to make guests and visitors feel comfortable and valued while on our premises.

Responsibilities:

• Keep the front desk tidy and presentable with all necessary material (pens, forms, paper etc.)

• Greet and welcome guests

• Answer questions and address complaints

• Answer all incoming calls and redirect them or keep messages

• Receive letters, packages etc. and distribute them

  
  

• Prepare outgoing mail by drafting correspondence, securing parcels etc.

• Check, sort and forward emails

• Monitor office supplies and place orders when necessary

• Keep updated records and files

• Monitor office expenses and costs

• Take up other duties as assigned (travel arrangements, schedules etc.)

Requirements:

• Proven experience as front desk representative, agent or relevant position

• Familiarity with office machines (e.g. fax, printer etc.)

• Knowledge of office management and basic bookkeeping

• Proficient in English (oral and written)

• Excellent knowledge of MS Office (especially Excel and Word)

• Strong communication and people skills

• Good organizational and multitasking abilities

• Problem-solving skills

• Customer service orientation

• High School diploma; additional qualifications will be a plus