Front Desk Officer Job at Redline Auto Mobile

Redline is an auto repair company with branches in lagos and abuja, that offers complete vehicle repair and maintenance, the company has been in existence for over 10 years with specialty ranging from mechanical, electricals, A/C repairs, Body work, etc. Redline is a reputable and well-established automobile repair company dedicated to providing top-notch automotive repair and maintenance services. We pride ourselves on delivering exceptional customer service and high-quality repairs.

We are recruiting to fill the position below:

Job Position: Front Desk Officer

Job Location: Lagos
Employment Type: Full-time

Job Summary

• We are currently seeking a friendly, organized, and customer-oriented individual to join our team as a Front Desk Officer
• The Front Desk Receptionist will be the first point of contact for our customers.
• This role requires excellent communication skills, a welcoming attitude, and the ability to manage multiple tasks efficiently.
• The ideal candidate will have a passion for customer service and an interest in the automotive industry.

Key Responsibilities

• Greet and welcome customers as they arrive at the garage.
• Answer and direct incoming phone calls in a professional manner.
• Schedule and manage appointments for vehicle repairs and maintenance.
• Coordinate with techniciansand service advisors to ensure smooth workflow and timely service delivery.
• Maintain accurate records of customer interactions and transactions.
• Previous experience in a customer service or receptionist role, preferably in the automotive industry.
• Strong communication and interpersonal skills.
• Maintain a clean and organized reception area.
• Handle customer inquiries, provide information about services, and resolve any customer issues or complaints.
• Prepare estimate and invoices, issue all documents related to to job
• Assist with administrative tasks such as filing, data entry, and managing correspondence.
• Proficiency in using office software (e.g., Microsoft Office, scheduling software).
• Ability to multitask and manage time effectively.
• Attention to detail and problem-solving skills.
• Professional appearance and demeanor.
• Basic knowledge of automotive services and repairs (preferred but not required).

Method of Application
Interested and qualified candidates should submit their Resume to: hr@redlineholdings.com.ng using “Front Desk Officer” as the subject of the email.