Front Desk Officer Job at St. Luke's Hospital

St. Luke's Hospital, Asaba provides the best in diagnostic testing by combining the sophisticated power of technology with the expertise of highly skilled doctors and specialists.

We are recruiting to fill the position below:

Job Position: Front Desk Officer
Job Location: Asaba, Delta
Employment Type: Full-time

Responsibilities

• Welcoming patients and visitors and managing telephone calls
• Managing appointments: scheduling appointments and keeping those appointments on time
• Assisting patients with completing necessary forms and documentation
• Ensure that the patient's right to confidentiality is maintained at all times.
• Ensure that every person who visits the hospital, be it a patient or a visitor, leaves as a satisfied customer.
• Acting as a liaison with patients and providers in a compassionate and kind manner.
• Managing the reception ensuring the waiting and reception areas are kept neat, clean, and calm; reporting on any damage
• Comforting distressed patients: this may range from simply fixing any appointment issues that may arise to responding to distressed patients with compassion.
• Direct visitors to the appropriate person and office.
• Perform other clerical and administrative assistant duties as may be directed.

Qualifications and Requirements

• Minimum academic qualification is a National diploma in communication - related discipline.
• Minimum of 2 years of proven work experience as a receptionist, front desk officer, customer service officer or similar role
• Proficiency in the Microsoft Office application tools
• Hands-on experience with office equipment
• Professional attitude and appearance
• Candidate demeanor must exude decorum
• Must Possess very good written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Customer service attitude

Method of Application
Interested and qualified candidates should send their CV and Application Letters to: hrmshospital@gmail.com using the Job Position as the subject of the mail