General Manager Job at Smart Partners Consulting Limited
Smart Partners Consulting Limited (SPCL) - Our client in the retail sector is recruiting a highly motivated and experienced candidate to fill the position below:
Job Position: General Manager
Job Location: Victoria Island, Lagos
Employment Type: Full-time
Job Overview
- Our client is in need of a highly motivated and experienced General Manager.
- The ideal candidate will be responsible for overseeing the daily operations, drive sales, growth, manage financial performance and ensure profitability, ensure excellent customer experience.
- They will lead a team, manage budgets, develop sales strategies, and ensure compliance with company policies and industry regulations.
- This role requires strong leadership skills, business acumen, and a deep understanding of the retail industry.
Responsibilities
Operations Management:
- Oversee day-to-day store operations, including sales, inventory management, and customer service to ensure efficiency and productivity.
- Ensure compliance with company policies, health and safety regulations, and legal requirements.
- Optimize store(s) layout and visual merchandising to enhance customer experience.
- Implement and maintain operational policies and procedures to enhance business performance.
- Monitor inventory levels and work with suppliers to ensure adequate stock levels.
Sales and Business Development:
- Develop and execute sales strategies to meet and exceed revenue targets.
- Analyze market trends, customer preferences, and competitor activities to optimize sales strategies.
- Drive promotional activities and campaigns to attract and retain customers.
- Identify new business opportunities to expand revenue streams.
Financial and Budget Management:
- Develop and manage the store's budget, including revenue, expenses, and profitability.
- Monitor sales performance and implement strategies to achieve sales targets.
- Control operational costs and reduce waste to maximize profitability.
- Monitor and analyze financial reports, sales data, and key performance indicators (KPIs).
Team Leadership and Development:
- Recruit, train, and manage retail staff, fostering a positive and productive work environment and build a high-performing team.
- Conduct performance evaluations, provide coaching, and implement staff development programs.
- Motivate and lead the team to ensure high levels of customer service and efficiency.
- Foster and encourage teamwork and professional growth.
Customer Service, Sales Strategy and Brand management:
- Develop and execute sales strategies to attract and retain customers.
- Monitor customer feedback and implement strategies to enhance the shopping experience.
- Handle customer complaints and resolve issues to maintain brand reputation.
- Uphold the brand’s reputation and ensure store aesthetics align with brand identity.
Inventory and Supply Chain Management:
- Manage stock levels, oversee replenishment, and reduce shrinkage.
- Coordinate with suppliers and ensure timely stock availability.
- Analyze sales data to determine best-selling products and adjust inventory accordingly.
Marketing and Promotions:
- Plan and execute marketing campaigns, in-store promotions, and events to boost sales.
- Collaborate with the marketing team to enhance brand presence and customer engagement.
- Utilize digital and social media platforms to drive store traffic and sales.
Qualifications
- Bachelor’s Degree in Business Administration, Retail Management, or a related field.
- 5 - 10 years of proven experience in retail management, preferably in a leadership role.
- Proven experience as a General Manager, Store Manager, or in a similar retail leadership role.
- Experience in financial planning, budgeting, and performance analysis.
Skills and Competencies:
- Strong business acumen with a track record of driving sales and profitability.
- Excellent leadership, communication, problem-solving and interpersonal skills.
- Proficiency in inventory management, merchandising and sales strategies.
- Ability to work in a fast-paced, dynamic environment, adapt to changing market trends and make strategic decisions.
Work Conditions:
- Full time position with availability for weekends and holidays if necessary.
- May require occasional travel for business meetings or store visits.
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