General Operations Supervisor Job at Box Residence and Apartment
Box Residence and Apartment - We are committed to delivering remarkable service, first-rate accommodations, and great value. Our facilities and services ensure a pleasant stay, including a Gym, Spa, Training/Meeting rooms, Restaurant, Bar One Lounge, Grill and swimming pool bar, smart TVs with Netflix, and complimentary Wi-Fi.
We are recruiting to fill the position below:
Job Position: General Operations Supervisor
Job Location: Lekki Phase 1, Lagos
Employment Type: Full-time
Job Description
- Responsible for ensuring that the hotel provides excellent customer service, managing staff, overseeing room allocations, allocating tasks, managing shifts, and resolving issues that may arise.
Responsibilities
- Supervise daily hotel operations to ensure quality service and guest satisfaction.
- Monitor staffing levels and oversee employee schedules to ensure adequate coverage.
- Respond to guest complaints and concerns in a timely and professional manner.
- Develop and implement operational policies and procedures to improve efficiency and guest experience.
- Responsible for upholding the confidentiality of proprietary information as well as protect the Hotel’s assets.
- Maintain hotel appearance and cleanliness standards.
- Conduct regular inspections of guest rooms and public areas for cleanliness and functionality.
- Train and mentor new employees and provide ongoing training for existing staff.
- Manage inventory and supplies, ensuring adequate stock and timely ordering for both Maintenance unit and House Keeping unit.
- Ensure operations staff are well dressed and ready for each day’s task.
- Any other duty as may be assigned by management from time to time.
Requirements
- Candidates should possess a Bachelor's Degree / HND with 5 - 15 years of experience.
Method of Application
Interested and qualified candidates should send their resume to: r.johnson@boxresidence.com using the Job Position as the subject of the mail.
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