Intern (Service Support & Delivery) Recruitment at Go!Twentysix

Go!Twentysix is the No 1 trusted partner to train, outsource and manage professional drivers to individual and corporate clients in Lagos, Nigeria. With our head office in Victoria Island. We are hiring an experienced talent to help us keep growing. If you're dedicated and ambitious, GO!Twentysix is an excellent place to grow your career. Don't hesitate to apply.

We are recruiting to fill the position below:

Job Position: Intern - Service Support & Delivery (Immediate Hire)

Job Location: Victoria Island, Lagos
Employment Type: Full-time
Reports to: Functionally toTeam Lead, Customer Service Support & Delivery, and Administratively to Team Lead, Special Duties/Administration & HRBusiness Partner.
Work Commencement Date: 30th December, 2021.

Job Description

• Opportunity to rapidly grow and earn fantastic bonuses/rewards in one of Nigeria's fastest-growing tech-driven transport management companies.
• This is a front-line role - 85% remote work and 15% on-site with Hours of Work (4 am - 12noon, each day)
• The ideal candidate is expected to own a laptop & mobile phone (Company shall provide resources for data & airtime)
• The candidate will be responsible for handling and processing all inbound/incoming calls, complaints, requests, etc from the Drivers, existing & prospecting Customers, General Enquiries, etc, and handshake with the Team Lead, Customer Service Support & Delivery.

Responsibilities
The Candidate is expected to:

• Provide exceptional above board satisfying customer service & support - Serves as the first point of contact for Drivers, Customers, etc seeking clarifications, and or assistance over the phone or email
• Perform remote checks through diagnostic techniques, pertinent questions via Company's tools and own initiatives
• Walk the Customers (existing & intending) through our service activation plans/procedures/processes, and any problem-solving process.
• Adopt & enforce Company's policies & rules
• Direct any unresolved issues to the next level of support personnel (Team Lead, Customer Service Support & Delivery)
• Provide accurate information on our products or services
• Update & date Keep accurate records. Records all events and problems and their resolution in logs/tools.
• Follow-up and update customer status and information
• Pass on any emergency/urgent feedback or suggestions to the appropriate internal resolver team.
• Identify and suggest possible improvements on procedures.

Required Experience & Knowledge

• Tech-savvy, smart, intelligent with lots of energy and drive.
• Good Computing skills with excellent written & verbal communication skills
• Customer-oriented, cool-tempered with excellent Customer service skills
• Ability to diagnose and resolve basic issues
• Prior experience as Helpdesk, or Customer Support a plus (though not necessary).

Method of Application
Interested and qualified candidates should send their CV & Cover Letter to: edward@gotwentysix.com using the Job position as the subject of the email.