IT Associate Job at Gamma Mobility

Gamma Mobility is a mobility-fintech company fueling the dreams of gig workers across Africa. We empower riders and drivers with vehicles and financial services through innovative solutions and strategic partnerships. With thriving hubs in Nigeria and Ghana, we're rapidly expanding and we would like you to be a part of our journey.

We are recruiting to fill the position below:

Job Position: IT Associate

Job Location: Lagos

Position Summary

• We are looking for an IT Associate to support the business in relation to infrastructure repairs, IT update, maintenance and servicing.

Key Responsibilities

• Provide frontline assistance and technical support to end-users, addressing issues through various channels, such as phone, email, or chat. 
• Identify and diagnose hardware and software issues, as well as network and connectivity problems, and offer timely solutions. 
• Ensure that software and applications are up to date with the latest patches and security updates. 
• Perform routine maintenance on computer hardware, including cleaning, upgrading, and repairing components. 
• Install and configure computer systems, software applications, and hardware components, ensuring they work correctly. 
• Create, modify, and deactivate user accounts and permissions, managing access to systems and resources.
• Assist with network setup, troubleshooting connectivity issues, and maintaining network infrastructure. 
• Continuously monitor systems, network performance, and resource utilization, and generate reports for analysis. 
• Assist in IT projects, such as system upgrades, migrations, and deployments, by providing technical support.

Requirements

• A Bachelor's Degree or HND in computer science, information technology, or a related field is preferred.
• Minimum of 3 years of professional work experience in IT
• Proficiency in operating systems (Windows, Linux, macOS), network protocols, hardware components, and troubleshooting techniques. Strong interpersonal and communication skills are essential, as IT Support personnel frequently interact with end-users. 
• Problem-Solving Abilities: The ability to diagnose and resolve technical issues efficiently and provide effective solutions. 
• Meticulous attention to detail is crucial for documenting issues, solutions, and maintaining organized records.
• Team Player.