IT / Operations Assistant Job at Mkobo Microfinance Bank

Mkobo Microfinance Bank Limited is a fully licensed Microfinance bank by the Central Bank of Nigeria (CBN) in Lagos, Nigeria. MKOBO was conceived to help solve consumers’ need for access to short-term emergency credit. Our goal is to provide access to short term unsecured loans, which is easily accessible. We cater to the demography currently undeserved by the Commercial banks in our aim to help increase financial inclusion of the Nigerian population.

We are recruiting to fill the position below:

Job Position: IT / Operations Assistant
Job Location: Lagos
Employment Type: Full-time

Responsibilities

• Provide technical assistance to staff on hardware and software issues
• Install, configure, and troubleshoot hardware and software
• Monitor and maintain computer systems and networks
• Set up accounts and user profiles
• Allocating IT asset to each staff based on need and requirement.
• Tracking, tagging of IT assets, Record in stock register & Database. 
• Maintaining repair and maintenance records 
• Managing stocks of equipment, consumables and other supplies
• Assess system performance and recommend improvement
• Provide system administration and maintenance
• Respond to and diagnose technical hardware and software issues
• Follow up with users to ensure their technical issues have been resolved
• Support the implementation of new solutions or applications
• Performing electrical safety checks on the company’s computer equipment.
• Manage installations, upgrades and configurations of hardware and software
• Provide support and guidance to stakeholders via help desk, including procedural documentation and relevant reports
• Following instructions, either written or in diagram form, in order to set up a system or fix a fault.
• Walk colleagues or clients through steps to help them resolve their technical problems, Repairing and replacing equipment as necessary, repairing equipment and replacing parts
• Supporting the roll-out of new applications.
• Planning and undertaking scheduled maintenance upgrades
• Maintaining records of software licences
• Work with end users to identify and deliver required PC service levels. 
• Liaise with, and provide training and support to, end users and staff on computer operation and other issues. 
• Perform on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed. 
• Receive and respond to incoming calls, pages, and/or e-mails regarding PC and/or hardware problems. 
• Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment. 
• Monitor and test PC performance and provide PC performance statistics and reports. 
• Construct, install, and test customized configurations based on various platforms and operating systems.
• If necessary, liaise with third-party support and PC equipment vendors

Qualification and Experience

• Associate’s or Bachelor’s Degree in Computer Science or a related field
• 1+ years of experience in a technical support role
• Proficiency in Windows/Linux/Mac OS.
• BSc / BA in Computer Science, IT or a relevant field
• Experience with remote desktop applications and help desk software.
• Managed Hosting Providers
• Experience with system installation, configuration and analysis
• Enthusiasm for continual learning

Knowledge:

• Working Knowledge and expertise with a variety of software, hardware and applications, In-depth knowledge of hardware and software.
• Thorough knowledge of networks and cloud computing
• Knowledge of data protection operations and legislature 
• Keen interest and knowledge of Fintech.