IT Support

Job Descriptions

We are looking for Technical Support Specialists who will be product experts responsible for resolving and addressing client queries, concerns, and technical support requests for client products or services via inbound email cases or telephone calls or live chat.

Responsibilities:

• Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.
• Help customers resolve technical issues that may arise when using our platform..
• Participate in activities and contribute ideas designed to improve customer satisfaction.
• Use decision-support tools to answer questions.
• Collaborate with technical team to resolve complex problems.
• Design solutions to problems that may be non-standard/unstructured and may require conceptual/creative thinking.

Qualifications/Skills:

• Candidate must possess at least a Bachelor's/College Degree in Computer Science/Information Technology or equivalent.
• Candidates must be proficient in HTML, JavaScript and CSS.
• Experience in building/maintaining web sites as well as proficiency/Education in AJAX, Google Analytics would be an asset, while proficiency/education in JSON, Flash, XML, XHTML would be nice to have.
• Very strong analytical approach to troubleshooting.

Skills Required

Please Note :- Applicants must create an account on our platform www.food4naija.com before applying. HR Department will communicate with registered applicants in 24hrs to 48hrs, with further information of chosen job via Help Desk. Applications submitted by unregistered users will be disregarded.