IT Support Executive Job at Eat 'N' Go Limited

Eat 'N' Go Limited is a restaurant group on a mission to become the premier food operator in Africa. So far, our growing family consists of three international brands, Domino's Pizza, Cold Stone Creamery & Pinkberry. Eat ‘N’ Go limited officially started operation in August 2012 with the premier store at 4, Saka Tinubu Victoria Island, Lagos. Today, Eat N' Go has about 100 stores (outlet) across Nigeria and still growing.

We are recruiting to fill the position below:

Job Position: IT Support Executive

Job Location: Victoria, Island, Lagos
Employment Type: Full-time

Job Description

• Help Desk Support: Provide frontline assistance and technical support to end-users, addressing issues through various channels, such as phone, email, or chat.
• Troubleshooting: Identify and diagnose hardware and software issues, as well as network and connectivity problems, and offer timely solutions.
• Installation and Configuration: Install and configure computer systems, software applications, and hardware components, ensuring they work correctly.
• User Account Management: Create, modify, and deactivate user accounts and permissions, managing access to systems and resources.
• Software Updates and Patch Management: Ensure that software and applications are up to date with the latest patches and security updates.
• Hardware Maintenance: Perform routine maintenance on computer hardware, including cleaning, upgrading, and repairing components.
• Network Support: Assist with network setup, troubleshooting connectivity issues, and maintaining network infrastructure.
• Data Backup and Recovery: Manage data backups, schedule regular backups, and support data recovery efforts in case of data loss.
• User Training: Offer training and guidance to users on software applications and best practices to enhance their technical skills.
• Vendor Liaison: Interact with external vendors to resolve technical issues and coordinate warranty and service repairs.
• IT Policy Enforcement: Enforce IT policies and procedures to maintain security, compliance, and efficient IT operations.
• Security Measures: Implement security protocols, enforce company security policies, and respond to security incidents.
• Remote Support: Provide technical assistance to remote or off-site users, resolving issues without being physically present.
• Documentation: Maintain records, documentation, and knowledge base articles to facilitate issue resolution and knowledge sharing.
• Monitoring and Reporting: Continuously monitor systems, network performance, and resource utilization, and generate reports for analysis.
• Project Support: Assist in IT projects, such as system upgrades, migrations, and deployments, by providing technical support.
• Mobile Device Management: Manage and secure mobile devices, such as smartphones and tablets, used by employees.
• Inventory Management: Keep track of IT assets and maintain an updated inventory of hardware and software resources.
• Disaster Recovery Planning: Contribute to disaster recovery and business continuity planning to ensure data and systems are recoverable in case of emergencies.
• Compliance and Regulations: Stay informed about relevant IT laws and regulations, ensuring the organization's IT practices adhere to legal requirements. Escalating IT issues to the IT Support Heads where necessary.
• Undertaking small- to medium-sized IT projects as instructed by the IT Support Heads.
• Providing desktop and server support. Supporting and maintaining Company Software’s Other task assigned by your line manager.

Qualifications

• Education: A Bachelor's Degree in Computer Science, Information Technology, or a related field is preferred.
• Certifications from reputable organizations, such as CompTIA A+, CompTIA Network+, CompTIA Security+, Microsoft Certified Professional (MCP), or Cisco Certified Network Associate (CCNA), will be an added advantage.
• Proficiency in operating systems (Windows, Linux, macOS), network protocols, hardware components, and troubleshooting techniques. Strong interpersonal and communication skills are essential, as IT Support personnel frequently interact with end-users. Problem-Solving Abilities: The ability to diagnose and resolve technical issues efficiently and provide effective solutions.
• Meticulous attention to detail is crucial for documenting issues, solutions, and maintaining organized records. Time Management: Managing and prioritizing tasks to respond to user issues promptly.
• Team Player: Collaboration with other IT professionals and departments is often required.
• Knowledge of IT Policies and Procedures: Understanding and adherence to organizational IT policies and procedures, including security protocols.
• Hardware and Software Knowledge: Understanding of computer hardware, software applications, and common productivity tools.
• Problem Analysis: Ability to analyze complex issues and provide effective solutions, sometimes involving critical thinking and research.
• Remote Support: Familiarity with remote support tools and techniques to assist users who are not on-site
• Professionalism: Maintaining a high level of professionalism and integrity, as IT Support personnel often handle sensitive and confidential information.