IT Support Executive Job at Eat 'N' Go Limited

Eat 'N' Go Limited is a restaurant group on a mission to become the premier food operator in Africa. So far, our growing family consists of three international brands, Domino's Pizza, Cold Stone Creamery & Pinkberry. Eat ‘N’ Go limited officially started operation in August 2012 with the premier store at 4, Saka Tinubu Victoria Island, Lagos. Today, Eat N' Go has about 100 stores (outlet) across Nigeria and still growing.

We are recruiting to fill the position below:

Job Position: IT Support Executive

Job Location: Benin City, Edo
Employment Type: Full Time

Job Description
The primary focus of someone working in an IT Support position is ensuring that a company’s employees can use software and hardware to complete their daily tasks. Common IT Support job duties include:

• Resolving IT support requests from employees
• Answering employee questions regarding computer systems
• Generating sign ins for new hires during the onboarding process
• Installing new software and hardware drivers and updating existing ones as needed
• Gathering and analyzing data to diagnose problems with computer systems
• Changing configurations, settings and permissions to fix computer issues
• Updating employees on the status of their service requests
• Logging all service requests and updating tickets as needed

Qualifications

• High-level knowledge of commonly used software, hardware and applications
• Strong oral communication skills to gather information from employees and explain complex technical concepts in simple language
• Demonstrated written communication skills to create useful support logs
• Analytical and problem-solving skills to troubleshoot and diagnose issues
• Time management skills to provide updates and fixes within a promised time frame
• Multitasking skills to assist multiple employees at once
• Observational skills to recognize warning signs that indicate potential problems
• Customer service skills to interact professionally and positively with employees and coworkers.

Note: Must be resident in Benin and Only qualified candidates will be contacted.