IT Support Officer Job at Motomedia Reflomax Limited

Motomedia Reflomax Limited is an innovative outdoor advertising company with a proven track record in developing and delivering successful OOH campaigns across Africa by infusing Data-driven technology in whatever we do from planning to execution and reporting. We are Africa’s number 1 fastest-growing outdoor agency because we understand one thing only -bridging the gap between audiences and brands.

We are a team of professionals and setting the standard within the outdoor advertising space is our hobby and that’s why to date our portfolio of clients cuts across every sector. Over the last decade, we have expanded our operations across Africa. As industry leaders, we are always looking for new ways to differentiate ourselves while offering the best possible service to our customers.

We are recruiting to fill the position below:

Job Position: IT Support Officer

Job Location: Maryland, Lagos
Employment Type: Full-time

Job Summary

• The IT Officer will manage and support the organization's technology infrastructure, ensuring efficient operation of all systems and services.
• Responsibilities include troubleshooting, system maintenance, IT infrastructure management, and supporting staff with technology needs.

Responsibilities

• Technical Support: Provide first-line support for hardware/software issues, troubleshoot, and document solutions.
• System & Network Maintenance: Monitor and maintain IT systems, and perform updates, backups, and security checks.
• IT Infrastructure Management: Manage user accounts, and network devices, and ensure security of systems and infrastructure.
• Software & Application Management: Assist with software deployment, and updates, and ensure application compatibility.
• Training & Documentation: Train staff and develop technical documentation.
• Project & Vendor Coordination: Participate in IT projects, liaise with vendors, and manage the property management system (PMS).

Requirements

• Bachelor’s Degree in IT, Computer Science, or a related field.
• 3+ years of experience in IT support.
• Proficiency with Windows, MacOS, Linux, networking protocols, and hardware troubleshooting.
• Experience with cloud platforms and ERPs.
• Experience in CCTV installation and monitoring
• COMPTIA or any other certification is an added advantage.