Job Openings at DP Education Limited

DP Education Limited is the world's largest international student placement provider. We help international students study in Canada, Australia, New Zealand, Ireland, UK, and USA. Our success comes from connecting students with the right course in the right university or institution and in the right country.

We are recruiting to fill the following positions below:

1.)  Call Centre Agent 

Job Location: Lagos
Job Type: Full-time

Role Purpose

• The position forms an important part of the Digital Experience Support Team strategy which provides IDP with a complete customer engagement experience through its omnichannel contact centre (outbound calls, online chat, social, inbound and others).
• The key focus of the role is to engage with potential and existing customers through telephone calls, online chat, and social channels in order to identify genuine sales leads for delivery to, and conversion by, our local Student Placement Counsellors.
• In addition to this there is a strong focus on providing a high-quality customer experience while proactively offering and selling additional Value-Added Services.
• This position must provide excellent sales and customer service to prospective customers via all channels operated within the contact centre, whilst building and maintaining the leads management database.

Key Responsibilities
Customer Service:

• Confidently, politely, and professionally make warm and “cold calls” to customers
• Use open and outcome drive questioning to accurately define customer needs.
• Respond to all customer enquiries in a highly professional, efficient, and friendly manner
• Be prompt at identifying customers’ problem for which a solution can be offered by IDP’s services and products
• Go above and beyond to resolve customers’ enquiries where required to create positive IDP customer experiences

Stakeholder Relations:

• Provide prompt support to internal stakeholders (value added services fulfilment team, counsellors, and office managers) in managing telephone, online chat and social media enquiries and filtering/nurturing pipeline of potential customers.
• Keep relevant stakeholders informed of work agenda, progress, and issues.
• Follow through with potential customers and internal stakeholders on enquiries where required Communicate with internal and external stakeholders in an efficient and professional manner
• Build relationships with internal and external stakeholders as the basis for trust and cooperation.

People:

• Demonstrate commitment to IDP’s values and quality and compliance standards in everyday workplace operations.
• Encourage a team environment which facilitates cooperation and knowledge sharing and enables high performance.
• Use awareness of individual strengths and needs to drive personal growth and development.
• Give honest and constructive feedback in dealings with colleagues and external stakeholders.

Preferred Work Experience

• Must be fluent in English.
• Strong communication skills / local language (verbal and written) is essential.Minimum 2 years of sales or customer service experience
• Experience in managing enquiries from online chat and social media platform.
• Ability to make warm and “cold calls” confidently and professionally to customer.
• Ability to build rapport quickly with customers over the phone.
• Excellent listening skills to actively listen to customers and interpret their needs.
• Effectively deal with objections
• Demonstrated ability to work effectively in a team environment.
• Demonstrated organizational and time management skills, with the ability to prioritize.
• An ability to service and work with people from different cultural backgrounds.
• Results driven with a ‘can do’ attitude.
• Intermediate level of computer literacy - MS Office - Word, Excel, and email.

Click here to apply online

2.) Motion Graphic and Video Editor Specialist 

Job Location: Lagos
Job Type: Full-time

Role purpose

• You will be responsible for producing dynamic motion graphics and high-quality video content that aligns with our brand's visual identity across all digital platforms.
• This role requires a blend of creativity, storytelling, and technical expertise in video editing and animation.

Key Accountabilities

• Design and create engaging motion graphics for video content, including intros, lower-thirds, transitions, and animated infographics.
• Edit high-quality videos using tools like Adobe Premiere Pro, After Effects, and DaVinci Resolve.
• Adapt content for different platforms: YouTube, Instagram, TikTok, LinkedIn, and internal comms.
• Collaborate with creative, marketing, and cross-functional teams to understand brand tone, messaging, and campaign objectives.
• Integrate AI-assisted tools such as Runway ML, Pictory, Lumen5, etc., to streamline workflows and speed up delivery.
• Apply color grading, sound design, audio balancing, and motion transitions for polished final outputs.
• Stay updated with visual trends, editing techniques, and social media content styles.

Required Experience

• Bachelor’s degree in media production, Graphic Design, Animation, Film, or related field.
• 5+ years of professional experience in video editing, motion graphics and graphics design.
• Strong portfolio demonstrates storytelling skills, creativity, and technical ability.
• Familiarity with AI-powered editing platforms and willingness to learn emerging tools.
• Solid understanding of color theory, composition, typography, and storyboarding.
• Ability to design from scratch and work with pre-made templates or toolkits.
• Experience working with corporate brands, marketing agencies, or global content teams is a plus.
• Proven experience in motion graphics, video editing, and post-production.
• Proficiency in industry-standard software: Adobe After Effects, Premiere Pro, Illustrator, Photoshop.
• Strong organizational and time-management skills with attention to detail.
• Comfortable working in a fast-paced, deadline-driven, and collaborative environment. Solid understanding of performance marketing, conversion, and online customer acquisition.

Click here to apply online

3.) Destination Manager (US & Canada)

Job Location: Lagos
Job Type: Full-time

Job Summary

• The Student Recruitment Manager is a key driver towards building long term, sustainable client partnerships through ongoing client engagement and delivering exceptional customer experience to IDP Partner institutions across the USA and Canada Destinations
• This role is pivotal in achieving IDP’s targeted growth in student placement volumes, reinforcing IDP’s position as a global leader in international education by providing unparalleled service and support to our partners, network offices, and students.

Key Responsibilities
Client Relations / Operations:

• Effectively engage and manage individual client expectations by establishing strong and trusted relationships with key client contacts.
• Communicate regularly with key client contacts and proactively share key data relating to local market intelligence, country performance and trends.

Counsellor Training and Certification:

• Create and deliver / communicate regular updates to country/regional counseling teams on clients. Ensure that in areas that impact operations (visa policies etc) the counselors always have access to current and accurate information.
• Create and deliver comprehensive destination country training to counselors to ensure that they are certified and appropriately skilled to counsel and convert students.
• Pay particular attention to developing counselor skills in managing leads to convert them to committed stage, destination application management and visa application processes for the relevant destination country.
• Create and deliver relevant training solutions to ensure counselors are well versed in these business-critical processes.

Application Management:

• Act as Application Quality Assurance Lead for the destination country to ensure that all prepared applications meet the institution’s requirements.
• Create and establish a process to review applications and make any adjustments that are needed prior to submission to the institution.
• Support offices wherever required in the process, including follow up with institutions.

Events:

• Work in parallel to destination teams to drive and enable high levels of client participation at events to support successful event outcomes for students, clients and IDP. The events could be of varied formats (road shows, virtual, in office seminars etc)
• Work with local teams to plan, organize and execute events, with particular focus on being the conduit between IDP and key client contacts.
• Ensure event proposals reach clients within appropriate timeframes
• Preparing & distribution of “Post Event Reports” to be shared with onshore destination teams & clients.

Sharing Best Practice:

• Conduct ongoing calls / review session within country office teams to highlight achievements, opportunities, learning and updates.
• Undertake follow up activities are required if further information / sharing is required on a particular topic.
• Identify and leverage opportunities to increase cooperation, efficiency, and operational effectiveness between IDP’s student placement and IELTS operations.

Analytics and Reporting:

• Use the C4C and OBI CRM system to track and report on destination country pipeline, hot and warm leads, applied student finalized applications.
• Reports showing client performance and trends to be shared with Offices and used to enhance performance and make any required adjustment to counseling operations.

Marketing and Business Development:

• Work with onshore destination team towards building client support for the country/region and also engage with IDP onshore teams to plan and execute student placement events
• Work with Regional Digital Team to plan and implement marketing activities to generate and convert leads for assigned destination and key client contacts.
• Includes working with destination teams to generate application benefits, improvements in turnaround

Requirements

• 5-7 years of experience within the USA & Canada International education sector.
• Bachelor’s degree or equivalent qualification.
• Demonstrated high-level expertise in marketing and client management, with a proven track record of success demonstrating strong business acumen and an entrepreneurial approach.
• Highly effective relationship building and management abilities.
• Proven experience in developing and delivering training materials.
• Excellent communication skills across all mediums, including oral (presentations), written, and non-verbal.
• Practical experience in managing diverse stakeholders with varying interests, ensuring their satisfaction while maintaining organizational goals.
• Sound judgment and decision-making abilities, acting in the best interests of IDP.
• Demonstrated experience in business development.
• Strong analytical and reporting skills, with the ability to interpret and present data effectively.
• Highly effective planning and organizational skills, with the ability to manage multiple competing priorities.
• Strategic thinking and the ability to comprehend the broader organizational perspective.
• A proactive approach to learning and acquiring new skills and knowledge.
• Proficiency in IT skills, including Microsoft Office Suite and CRM systems.

Desirable Requirements:

• Existing network of relevant key contacts.
• Experience working with a CRM system.

Click here to apply online