Job Openings at Ericsson

Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.

We are recruiting to fill the following positions below:

1.) People Business Partner Compliance & Special Projects

Job ID: 757483
Job Location: Lagos

About this opportunity

• We are now looking a People Business Partner - Compliance and Special People Project Manager to lead as single point of contact from Market Area Middle East & Africa People Function for corporate investigation and allegation management office.
• You can achieve this by having a deep understanding of labour laws, regulations and internal policies, including Ericsson’s Code of Business Ethics within the Compliance framework assigned Market Area or People function.
• Ensuring compliance, leading internal projects, advising and supporting Heads of People Function in Domain and Customer Unit (CU) on execution of disciplinary action.
• MMEA People are an upbeat & dynamic team with infinite opportunities for growth and innovation. We are a team with varied strengths operating on local, regional, and functional levels and play a pivotal role in supporting our people & leaders in driving responsible business.

What you will do

• Act as Market Area point of contact from People function for corporate investigation and allegation management office.
• Support and assist corporate investigation in collecting information related to employee record
• Conduct and lead investigations assigned to People function by AMO, MA Head of People or Corporate Investigator Team.
• Check for supportive documentation during investigation and submits final report to stakeholders for approval of proposed actions.
• Drives the execution of remediation action with respective stakeholder
• Report and provides updates to Head of People MMEA, Compliance Head and AMO on remediation action completed
• Reviews and maintain local disciplinary instruction for accuracy and consistency along Country People Manager
• Work closely with Market Area(MA) compliance team and drive compliance training for people function to fill learning gaps
• Initiate improvement of gray areas or gaps identified during case investigation in local people instructions with respective policy owners.
• Lead any special project assigned by MA People Head
• Your typical interfaces are:
  • Head of People Domain / Customer Units/Common Function, Country Business Partner / Domain/Customer Unit/Common Functions People Business Partner
  • Head of People Country PBP, Compliance manager and legal counsel.

You will bring

• Education: Bachelor's or Master's degree in Human Resources or a related field
• Excellent analytical and presentation skills, Proficient in Microsoft Office
• Minimum 5 years of demonstrable experience in managing employee related compliance, legal or other relevant field.
• Human Resources and Disciplines Knowledge
• Excellent articulation and communication skills, persuading & influencing, proactive, delivering results & able to work in tight deadlines.

Click here to apply online

2.) Key Account Manager 

Job ID: 755570
Job Location: Lagos, Nigeria
Employment Type: Contract
Slot: 9 Openings

About this Opportunity

• Ericsson is seeking a business leader to join our Global Customer Unit as a Key Account Manager (KAM) for the Nigeria Account, based in Lagos, Nigeria.
• This role oversees all customer business development, sales, delivery and operations.
• In this role, you will be responsible for:
  • Managing account profit and loss, cash flow, and working capital
  • Ensuring customer satisfaction
• The KAM will act with confident authority, taking accountability to foster business relationships while actively contributing to customer success and Ericsson's profitability.
• The success of this role depends on developing a deep understanding of both the customer's and Ericsson's operations and business objectives.

What You will Do

• Support in co-leading the Ericsson organization in Nigeria
• Develop Ericsson's thought leadership and relationships in Nigeria
• Engage the wider Ericsson organization in developing and executing a Key Account Strategy 
• Drive and strengthen the relationship between Customer and Ericsson
• Drive profitable sales and develop new sales streams through proactive business development and strong account management
• Ensure quality and profitability in project delivery
• Lead and develop a stellar sales team
• Lead and orchestrate Ericsson teams for the best customer experience, business insights, and realization of value propositions
• Orchestrate collaborative teamwork across Ericsson (global customer unit, business areas, market areas, local units)

Requirements
The skills you bring:

• Education: Master of Business Administration, Master of Science, or a similar degree
• 7+ years of sales account management, business development, and negotiations within the mobile industry
• 5+ years in a leadership position
• Previous experience in technical mobile domains (RAN, BSS, and Mobile Money)
• Business interactions with customers, with a deep understanding of their business, operations, and objectives
• Experience and cultural awareness in Africa
• Financial acumen and innovative, creative thinking
• Excellent presentation and communication skills
• Strong personal integrity and a high ethical standard
• Influential leadership, people, and change management skills
• Excellent problem-solving and critical thinking abilities
• Ability to enable teamwork and collaboration.
• Capability to address inappropriate behaviour and compliance issues.
• Excellent social and interpersonal skills
• Responsiveness and result orientation
• Perseverance, open-mindedness, and a passion to win.

Click here to apply online

3.) Transmission Support Engineer

Job ID: 753462
Job Location: Abuja

Job Description

• We are now looking for a Transmission Engineer that will provide technical service and support to our customers. In this role, you will fix and resolve problems to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in new and live customer networks.
• The Support Engineer typically interacts with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization. You may also interact with groups in sales, R&D, 3rd party suppliers and local authorities.
• As there are no distinct borders between the areas, you will need to be flexible and master more than one area. You are encouraged to travel internationally and work in different cultural environments. The technical development is rapid, and you are responsible for continuously keeping your competence and skills up to date.
• Working as a support engineer will require a broad knowledge within telecom and Datacom, covering both hardware, software and network knowledge. You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson. The role more than often requires you to seek big responsibility, and it is important that you can work independently.

What you will do

• Customer Issue handling
• Handling of dedicated support
• Software Update Management (SUM) handling
• Remote Service Gateway (RSG) mentoring.

Additional details:
You will be performing follwoing tasks:

• Maintenance Routine Execution.
• Fault Handling.
• Software Updates Loading.
• On the Job Mentoring (Skills Transfer)
• Final Root Cause Analysis Report.

You will bring

• Min. Graduate Degree in Engineering / Computer Science or Equivalent
• 4 - 8 years of experience in supporting on customer Queries, support or solution in a telecom environment.
• Domain-experience: Transmission Network with required and validated experience in Microwave and Fiber.
• Good knowledge of Router 6000, Mini link families (66XX, TN, CN, PT)is a must
• Negotiation & argumentation skills
• Planning & organizing skills
• Delivering results & meeting customer expectations
• Presentation & communication skill
• Working with people
• Applying expertise & technology. 

Click here to apply online