Job Openings at Mathills Services Limited

Mathills Services Limited is a consulting firm that provides a wide range of human resource solutions with a business focus. We are a dynamic organization that excels in consulting, training, and delivering results. We provide current solutions and business innovations such as outsourcing and recruitment of quality talent, business consultancy, training and business process engineering to serve small to large size private, public and non-profit organizations across diverse sectors.

We are recruiting to fill the following positions below:

1.) Hotel Manager

Job Location: Ahiazu, Imo
Employment Type: Full-time

Job Description

• As a Hotel Manager with at least three years of experience, you will be responsible for overseeing the daily operations of the hotel, ensuring that guests receive exceptional service and that the hotel meets its financial goals.
• Your role will involve managing staff, implementing strategies to increase revenue, and maintaining high standards of quality and customer satisfaction.

Key Responsibilities
Operational Management:

• Oversee the day-to-day operations of the hotel, including front desk, housekeeping, food and beverage, and maintenance departments.
• Ensure that all departments are operating efficiently and to the highest standards.
• Monitor guest satisfaction and address any issues or concerns promptly.

Staff Management:

• Recruit, train, and supervise hotel staff.
• Create work schedules and ensure that staff adhere to company policies and procedures.
• Conduct performance reviews and provide feedback for improvement.

Financial Management:

• Develop and implement strategies to increase revenue and profitability.
• Monitor financial performance and prepare regular reports for management.
• Control costs and expenses to meet budgetary goals.

Customer Service:

• Ensure that guests receive exceptional service throughout their stay.
• Handle guest inquiries, concerns, and complaints in a professional manner.
• Implement and maintain standards for guest satisfaction.

Sales and Marketing:

• Develop and implement sales and marketing strategies to attract new guests and retain existing ones.
• Work with the sales team to identify opportunities for growth and expansion.
• Monitor market trends and competitor activities.

Health and Safety:

• Ensure compliance with health and safety regulations. Implement and maintain safety procedures and practices.
• Monitor and report any health and safety hazards.

Qualifications and Skills

• Degree or diploma in Hospitality Management or a related field is preferred.
• At least (3) three years of experience in hotel management or a related field.
• Ability to work well under pressure and in a fast-paced environment.
• Strong leadership and communication skills.
• Excellent customer service skills.
• Knowledge of hotel operations, including front desk, housekeeping, and food and beverage.
• Proficiency in MS Office and related software.

Salary
N90,000 - N100,000 monthly.

Application Closing Date: 14th October, 2024.

Method of Application
Interested and qualified candidates should send their Application and CV to: mathillsng@gmail.com using the Job Position as the subject of the mail.

2.) General Manager

Job Location: Central, Abuja (FCT)
Employment Type: Full-time

Key Responsibilities
Marketing & Business Development:

• Develop and execute aggressive marketing strategies to increase brand awareness and attract new patrons.
• Initiate and implement innovative promotional campaigns and events.
• Foster business growth through proactive outreach and strategic partnerships.

Strategic Planning & Innovation:

• Formulate and execute strategic plans to enhance operational efficiency and profitability.
• Continuously seek out and implement innovative ideas to keep the lounge/club at the forefront of the industry.

Quality Assurance & Control:

• Ensure high standards of quality and service are consistently met.
• Oversee quality control measures to maintain excellence in every aspect of operations.

Facility Management:

• Manage and maintain the facility to ensure a safe, clean, and aesthetically pleasing environment.
• Oversee maintenance, repairs, and upgrades as needed.

Accounting & Stock Keeping:

• Oversee financial operations, including budgeting, accounting, and stock management.
• Ensure accurate and efficient handling of all financial transactions and inventory.

Vendor & Relationship Management:

• Develop and maintain strong relationships with vendors and suppliers.
• Manage conflicts and negotiate contracts to benefit the lounge/club.

Social Media & Content Development:

• Lead the development and execution of social media strategies.
• Create engaging content to enhance online presence and attract customers.

Leadership & Team Management:

• Provide leadership and direction to staff, fostering a positive and productive work environment.
• Implement training and development programs to enhance team performance.

Brand Representation:

• Act as the brand ambassador, embodying the values and image of the lounge/club.
• Maintain a high level of professionalism at all times, both in personal conduct and in how you handle business operations. This includes punctuality, courtesy, and reliability.
• Ensure that you are always presentable, vibrant, and embodying the brand’s aesthetic.

Qualifications

• Proven experience in a managerial role within the hospitality or nightlife industry.
• Strong marketing and strategic planning skills with a focus on innovation and business growth.
• Demonstrated ability in vendor management and conflict resolution.
• Experience with social media and content creation.
• A vibrant, dynamic personality with the ability to command respect and lead effectively.
• Excellent quality assurance and control expertise.
• Proficiency in facility management, accounting, and stockkeeping.
• Strong communication and interpersonal skills.

Salary
N400,000 / month.

Application Closing Date: 27th September, 2024.

Method of Application
Interested and qualified candidates should send their Resume, and cover letter to:  mathillsng@gmail.com using the Job Position as the subject of the mail.

Note

• Please include examples of past achievements related to marketing, strategic planning, and team management.
• As part of the screening process, we also request that you attach your social media handles and portfolio (if applicable) to your application.
• This will help us gain a better understanding of your professional presence and relevant experience.

3.) Supervisor

Job Location: Central, Abuja (FCT)
Employment Type: Full-time

Job Description

• Our client is looking for enthusiastic and proactive Supervisors to join their team, drive our marketing efforts, and ensure top-notch service and operations.
• As a Supervisor, you will play a crucial role in the daily operations of the lounge/club.
• Your responsibilities will include marketing, team coordination, and ensuring that every aspect of service meets our high standards.
• You will also be expected to step in and cover various roles as needed, representing the brand with professionalism and enthusiasm.

Key Responsibilities
Marketing & Promotion:

• Implement aggressive marketing strategies to boost the lounge/club’s visibility and attract guests.
• Coordinate and participate in promotional activities and events to enhance brand presence.
• Coordinate and execute promotional campaigns, events, and special offers to maximize customer engagement and brand awareness.
• Monitor and analyze marketing performance, adjusting strategies as needed to achieve goals.

Operational Oversight/Support:

• Step in and fill gaps in staffing or operations whenever necessary, ensuring seamless service.
• Supervise and coordinate Public Relations (PR) staff to maintain a positive image and manage customer interactions effectively.
• Supervise daily operations to ensure high standards of service and customer satisfaction.
• Address and resolve any operational issues promptly, ensuring smooth and efficient running of the lounge/club

Team Coordination & Performance:

• Oversee waitstaff and ensure they are performing their duties efficiently and maintaining high service standards.
• Address any issues promptly and ensure all team members adhere to operational protocols.

Customer Service & Floor Management:

• Maintain a strong presence on the floor, ensuring smooth operations and addressing any customer concerns.
• Focus on optimizing the guest experience by ensuring all areas are well-managed and guests are attended to promptly.
• Implement strategies to enhance guest satisfaction and loyalty.

Content Creation & Social Media:

• Oversee the creation and management of engaging content for social media platforms, the lounge/club’s website, and other marketing channels.
• Maintain and update digital content to ensure it is current, appealing, and reflective of the brand’s image.

Brand Representation:

• Maintain a high level of professionalism at all times, both in personal conduct and in how you handle business operations. This includes punctuality, courtesy, and reliability.
• Ensure personal appearance and demeanor align with the brand standards.

General Manager Support:

• Stand in for the General Manager when required, handling responsibilities and making decisions in their absence.

Qualifications

• Proven experience in a supervisory or similar role within the hospitality or nightlife industry.
• Strong marketing skills with a proactive approach to increasing brand visibility.
• Excellent coordination and team management abilities.
• Experience in content creation and social media management is a plus.
• Professional appearance and demeanor, with the ability to embody the brand’s image.
• Ability to step in and manage various aspects of operations as needed.
• Strong communication and interpersonal skills.

Remuneration

• Salary: N200,000 Monthly.
• Commission: 1% of weekly sales.

Application Closing Date: 27th September, 2024.

Method of Application
Interested and qualified candidates should submit their Resume and Cover Letter (outlining their qualifications and experience) to: mathillsng@gmail.com using the Job Position as the subject of the email.

Note: Please include examples of past achievements related to marketing, team management and operational support.