Job Openings at mDoc Healthcare

mDoc is digital health start up that leverages behavioral science, data, technology and quality improvement methodologies to improve access to quality healthcare for people with chronic health needs in sub-Saharan Africa. We are seeking an all-star product suite lead to join our team. Our ethos is etched in the belief that augmenting the healthcare & technology landscape is paramount to helping Africa unlock its true potential. We are on a mission to transform how African healthcare consumers receive the support they need to live longer, healthier, happier and more productive lives.

We are recruiting to fill the following positions below:

1.) Project Associate (NCDs or Women Health)

Job Location: Lagos
Employment Type: Full-time

The Position

• In this position, you will be a part of the team cohort providing direct (virtual and in-person) self-management support services to different cohorts of members.
• You will be expect to provide supportive oversight to a number of projects ensuring we are generating revenue, operations are seamless and helping to interface with external stakeholders in and out of the country. 
• Along with the mDoc leadership team, you will cultivate an environment reflecting the values of mDoc Healthcare, including respect for our members and team members. 
• Providing optimal member-centred care and experience is of critical importance to mDoc so we are looking for people who embody this in mind and action. 
• You must be data-driven or willing to be data-driven.
• Given we are a technology firm; you will use digital tools to work plan, manage projects track, predict our success as well as manage our members and customers. 
• Also, given mDoc is a startup, there will likely be some fluidity to responsibilities.

The Health Project Associate:

• Assist in implementation of project activities in accordance with the work plan.
• Use Jira and other technology tools to proactively manage the team’s complex plans
• Lead the daily huddles with the clinical and management team
• Prepare administrative documents, collect and compile inputs to documents as well as analyze financials and develop budgets
• Collect, compile, and organise background materials, documents and other materials for meetings and develop clinical education materials for members
• Focus on creating clinical SOPs, curriculums, training materials, quality assessments
• Performs reporting as needed; compiles data, and generates reports and decks as needed
• Create monthly plans for virtual training needs and plan for resource
• Initiates meetings with stakeholders and team, prepares communication to summarize discussions and action items in meetings - internal and client meetings.
• Manage logistics with external partners and stakeholders for tele-education programs and other efforts.
• Document meeting discussions and decisions into meeting minutes and follow up on post-meeting action items as designated during project meetings.
• Conduct reviews of projects for action items and recommend solutions.
• Provide general assistance to the program and project team(s) as needed.
• Distribute communications related to program and project plan activities.
• Schedule meetings for program and project plan activities.
• Compile and publish weekly project status reports for leadership and project sponsors, project teams and other key project stakeholders.
• Collaborate and problem solve cross-functionally.

Requirements

• Master`s Degree preferred. 
• We are looking for people with strong data analytic and communication sills who are self-motivated with a great attitude and who can work in a tough startup environment.
• However we are looking for people who are not just clinically focused but want to learn how to be project managers and have interest in the business of health.
• Interest or experience in health preferred. 
• Business background preferred and consulting experience preferred.
• Excellent problem solving, communication and "person-centered" skills
• High level of organizational management capability and prioritization as well as the ability to break the ‘big picture’ into step wise different pieces.
• Proficiency in Microsoft Office applications especially excel, powerpoint, microsoft word
• Ability to establish and maintain effective and healthy working relationships with co-workers, managers and clients
• Ability to perform several tasks simultaneously to meet deadlines is necessary with high attention to detail
• Demonstrates ability to work with confidential and sensitive data and experience with technology tools including Asana or Trello or Jira.

Method of Application
Interested and qualified candidates should send their CV and Cover Letter to: recruiting@mymdoc.com using the Job Position as the subject of the email.

2.) UI / UX Designer

Job Location: Port Harcourt, Rivers
Employment Type: Full-time

Job Description

• You will be the design maestro, bringing creativity to our platform, ensuring a top-tier UX/UI experience. 
• Gear up for a riveting journey, as your designs revolutionize holistic healthcare solutions for self-care.

Key Responsibilities

• Design Ownership: Be the heartbeat of our digital product's design — from concept to final visuals, all the while echoing our user-centric ethos.
• Design Research: Harness techniques like usability tests, ethnography, benchmarking, and co-creation to uplift our design foundation.
• User Research & Testing: Delve deep into user preferences, conduct tests, and gain invaluable insights.
• Graphic UI Design: Envision and sculpt graphic user interface elements — be it menus, tabs, or widgets.

Who's The Ideal Candidate

• You might just be the designer of our dreams if:
• You believe in ownership and structure.
• Your portfolio boasts impressive design projects.
• User-centered design methodologies resonate with you.
• You excel in interaction and visual design.

Ambiguity? You handle it like a pro:

• Agile/Scrum methodologies are your jam.
• Selling your design decisions to stakeholders? Consider it done.
• Bonus Points: If you've got a flair for running or aiding in user research.

You Are Someone Who:

• Is captivated by technology and design.
• Is on a quest to rejuvenate the healthcare system.
• Sports a winning attitude. Good day, bad day, you've got the grit to face them all.

Method of Application
Interested and qualified candidates should send their CV and Cover Letter to: recruiting@mymdoc.com using the Job Position as the subject of the email.

3.) Human Resources Senior Associate

Job Location: Lagos
Employment Type: Full-time

Responsibilities
Budget and Finance:

• Work with product/project teams on budgeting for hubs, offices, digital services and activities including the coordination of finances with staff, consultants, and vendors.
• Oversee the negotiation of billing rates and budgets.
• Oversee administrative responsibilities pertinent to scheduling and daily employee needs
• Serve as interim mDoc’s compliance officer, ensuring both financial and operational plans follow best practice.

People and General Operations:

• Analyze data or trends for the purposes of planning, forecasting, advising, budgeting, reporting, or business opportunities
• Lead, manage, and execute organization design efforts and help to create and execute a talent management strategy across business lines and help to lead change management projects
• Ensure the organizational structure for the business is deployed efficiently and effectively to optimize the startup organization
• Oversee execution of office and hub renovation
• Identify the critical roles and develop meaningful and diverse succession plans
• Identify opportunities to architect effective and dynamic organizational designs and development interventions, promoting efficiency and team engagement.
• Develop recommendations for organizational design and effectiveness to support scale
• Work with supervisor and leadership to set up the office and hubs and ensure a standard operating procedure of high quality and person-centred focus
• Proactively support and help to drive the startup operational structures required so that mDoc is functioning optimally from a regulatory and financial perspective.
• Actively analyze business analytics to advise organizational priorities and decision-making pertaining to staffing, business development, and revenue growth
• Oversee development of strategic expansion of core operational functions including service provider selection e.g. office/hub wifi, cleaning and negotiation
• Leverage inhouse tools to facilitate KPI and performance management process amongst team
• Oversee the process staff and consultant expenses in line with the office policies
• Facilitate weekly staff meetings (and work with operations associate) on other meetings as needed for hub and digital. Leverage Jira for meeting notes, owner assignment and timelines.
• Oversee refinement and implementation of HR policies, procedures, and guidelines. These will include topics such as health and safety, data protection, and security, onboarding, and Help to research and develop these where nonexistent
• Work to ensure that that the program staff and consultants adhere to these policies, procedures and guidelines and surface any challenges or barriers
• Help to develop recognition and rewards for staff
• Oversee new hire on-boarding
• Support the cultivation of the culture of lean and continuous improvement within the team, engaging them to be an active part of the company’s evolution
• General activities as required by the management team
• Additional job functions and general activities as required by the management team[1].

Requirements

• Bachelor’s degree in operations, HR, management, business ,etc required
• Over 7 years of experience in an HR or operations role
• Masters degree preferred
• Experience with technology tools for HR, Operations or Project Management
• A problem-solving way of thinking. We are looking for you to come with an ability to solve problems.
• Experience and understanding of health and healthcare
• Demonstrated experience in a similar role for a minimum of five years
• Exceptional communication, presentation and organizational skills.
• Experience in using technology platforms for project planning.
• Comfort in working with a global team and in a startup environment.
• A recognition that mDoc is an early-stage startup so we work around the clock and are looking for you to work quickly and efficiently.
• A willingness to work super hard and problem-solve as a collective.

Method of Application
Interested and qualified candidates should send their CV and Cover Letter to: recruiting@mymdoc.com using the Job Position as the subject of the email.