Job Openings at Wakafoods Logistics

Wakafoods Logistics is an online platform dedicated to the pickup and delivery of food orders. Our primary aim is to bridge the gap between food vendors and customers by offering a seamless and efficient delivery service. We target individuals and businesses who require a reliable food dispatch service.

We are recruiting to fill the following positions below:

1.) Customer Service Representative

Job Location: Abuja (FCT)
Employment Type: Full-time

Job Description

• As a Customer Service Representative, you will be the first point of contact for our customers, addressing inquiries, resolving issues, and providing guidance on our products/services.
• Your role is essential in maintaining high customer satisfaction and building lasting relationships.

Key Responsibilities
Customer Support:

• Handle customer inquiries via phone, email, and chat, providing prompt and accurate assistance.

Issue Resolution:

• Troubleshoot and resolve customer issues, escalating complex cases as needed.

Product Guidance:

• Educate customers on the features and benefits of our products/services to enhance their experience.

Feedback Collection:

• Gather and report customer feedback to help improve our offerings and processes.

Documentation:

• Maintain detailed records of customer interactions and issues in our CRM system.

Skills:

• Excellent communication, problem-solving, and interpersonal skills; proficiency in using customer service software and CRM systems.

Customer Focus:

• A passion for helping others and a commitment to providing excellent service.

Education:

• Bachelor's Degree in Business, or a related field.

Experience:

• 2+ years of experience in customer service.

Salary
N80,000 - N100,000 Monthly.

Method of Application
Interested and qualified candidates should send their Resume and a brief cover letter to: correspondence@wakafoods.com using the Job Position as the subject of the mail.

2.) Logistics Control Officer

Job Location: Abuja (FCT)
Employment Type: Full-time

Job Description

• As the Logistics Control Officer, you will oversee the entire logistics process, ensuring efficient delivery of food.You’ll be responsible for managing inventory, and ensuring timely delivery to meet our operational needs.

Responsibilities

• Logistics Management: Coordinate and monitor inbound and outbound deliveries to ensure timely and accurate delivery.
• Inventory Control: Manage inventory levels and track food deliveries.
• Vendor Coordination: Liaise with vendors, and other partners to streamline logistics processes.
• Process Optimization: Identify areas for improvement in the logistics process to reduce costs and enhance efficiency.
• Compliance: Ensure all logistics activities comply with relevant regulations and company policies.
• Reporting: Generate and analyze logistics reports to monitor performance and identify trends.

Requirements

• Education: Bachelor’s Degree in Logistics, Supply Chain Management, Business, or related field.
• Experience: 3+ years of experience in logistics, supply chain management, or a related field.
• Skills: Strong organizational, problem-solving, and communication skills; proficiency in logistics software and tools.
• Attention to Detail: Ability to manage complex logistics processes with a high degree of accuracy.

Remuneration
Competitive salary ranging from N100,000 - N150,000 per month.

Method of Application
Interested and qualified candidates should send their Resume and a brief cover letter to: correspondence@wakafoods.com using the Job Position as the subject of the mail.

3.) Field Marketer (Sales)

Job Location: Abuja
Employment Type: Full-time

Job Description

• The Field Marketer (Sales Officer) will play a critical role in generating demand and driving sales through localized marketing efforts.
• You’ll be responsible for creating and executing field marketing campaigns, supporting the sales team with leads, and engaging directly with potential customers.
• This position requires a blend of strategic thinking and hands-on execution.

Responsibilities

• Campaign Execution: Develop and implement localized field marketing campaigns to support sales objectives.
• Lead Generation: Identify and nurture potential leads through events, trade shows, and direct outreach.
• Sales Enablement: Provide the sales team with tools, content, and resources to engage prospects effectively.
• Event Management: Plan and execute in-person events, webinars, and partner events to drive customer engagement.
• Market Research: Gather and report on market insights to inform sales and marketing strategies.
• Relationship Building: Cultivate relationships with local partners, customers, and industry influencers.
• Performance Tracking: Measure and report on the effectiveness of field marketing activities, adjusting strategies as needed.

Requirements

• Education: Bachelor’s degree in Marketing, Business, or related field.
• Experience: 5+ years of experience in field marketing or sales.

Skills:

• Strong understanding of demand generation, lead nurturing, and sales processes.
• Communication: Excellent interpersonal and communication skills, with the ability to engage and persuade at all levels.
• Project Management: Proven ability to manage multiple projects and events simultaneously.
• Flexibility: Willingness to work in a fast-paced, dynamic environment.

Salary
N150,000 - N250,000 Monthly, depending on experience and qualifications.

Method of Application
Interested and qualified candidates should send their resume and a brief cover letter explaining their relevant experience and interest to: Correspondence@wakafoods.com using the Job Position as the subject of the mail.

4.) Seasoned Digital Marketer

Job Location: Abuja (FCT)
Employment Type: Full Time

Job Description

• We are seeking a Seasoned Digital Marketer to lead our digital marketing efforts.
• The ideal candidate should have a deep understanding of the digital landscape, a proven track record of driving growth through various online channels, and a passion for innovation.
• This role will involve strategizing, executing, and optimizing digital marketing campaigns across multiple platforms to accelerate our growth.

Responsibilities

• Strategy Development: Design and implement a comprehensive digital marketing strategy that aligns with the company’s growth objectives.
• Campaign Management: Plan, execute, and optimize multi-channel digital marketing campaigns including SEO, SEM, social media, email marketing, and content marketing.
• Partnerships & Collaboration: Work closely with cross-functional teams, including product, sales, and engineering, to align marketing efforts with overall business goals.
• Market Research: Stay up-to-date with the no latest industry trends, tools, and technologies to ensure our strategies remain cutting-edge.
• Data-Driven Decisions: Analyse and report on campaign performance metrics to inform future strategies, focusing on ROI and growth.
• Team Leadership: Lead, mentor, and develop a growing marketing team, fostering a culture of continuous improvement.
• Content Strategy: Oversee the creation and distribution of high-quality content that resonates with our target audience and drives engagement.
• Budget Management: Manage the digital marketing budget effectively, ensuring maximum ROI on all marketing spend.
• Brand Management: Ensure consistent brand messaging across all digital platforms.

Qualifications

• Education: Bachelor's Degree in Marketing, Business, or a related field. A master’s degree or relevant certifications is a plus.
• Experience: 7+ years of experience in digital marketing, with a proven track record of driving significant growth, preferably in a tech or startup environment.
• Skills: Expertise in SEO, SEM, PPC, social media marketing, content marketing, and email marketing. Strong analytical skills with experience in using data analytics tools (e.g., Google Analytics, HubSpot).

Remuneration
Competitive salary ranging from N200,000 - N300,000 monthly, depending on experience and qualifications.

Method of Application
Interested and qualified candidates should send their resume and cover letter detailing your experience and why you’re a great fit for this role to: Correspondence@wakafoods.com using the Job Position as the subject of the mail.