Job Opportunities at Traction Apps

Traction Apps - We believe that all businesses should be provided with the right environment to grow their business. We are the growth partner of choice for emerging markets, and we will walk with you through your business journey from ideation to building a global legacy. From ideation, start-up to scale, we will be there to support your growth. Our vision is to be the leading financial services and business partner for small businesses. We want to be the engine that helps small businesses to survive and thrive.

We are recruiting to fill the position below:

Job Position: Customer Success Analyst
Job Location: Lagos
Employment Type: Full-time

Job Summary

• We are looking for driven passionate problem solvers and self-starters to join our team. In this role, you will be responsible for ensuring customer satisfaction for those that have loan requests and check-in to reactivate inactive users on the platform, and support the organization in achieving its vision, mission, and strategic goals.

What you’ll Do

• Ensure a high degree of customer activity
• Build strong product expertise and provide training & ongoing support to merchants as required
• Provide feedback and advocacy on customer pain-points to internal teams
• Manage client portfolios.
• Sustain business growth and profitability by maximising value.
• Conduct product demonstrations for customers.
• Handle the merchant onboarding processes.
• Mediate between clients and the organization.
• Manage handling and resolving of customer requests and complaints.
• Minimize customer churn.

What you’ll Need (Requirements)

• 2 years experience as a Customer Success Analyst or other similar roles
• Experience working in a fintech / tech company
• Great multitasking, organisation, and presentation skills

Why Traction

• Join a high-potential organization. This is a unique opportunity to join a rapidly scaling business where we expect you to approach things differently, and solve problems for business owners
• Meaningful Rewards: Competitive Base Pay, Flexible Leave Plan, Health Insurance
• Captain your career path. Live, work, and breathe in an environment with limitless opportunities for growth, both professionally and personally. A personal learning budget used to invest in your growth
• The Best Team. Working with a motivated and talented team plus regular team bonding events
• Top-notch private health insurance
• Online therapy and wellbeing benefit
• Learning budget

Our values:

• Ownership: At Traction, we take the initiative to achieve favourable results
• Invent & Innovate: We are constantly developing and designing solutions
• Growth Centred (self and customers): You keep pursuing growth and learning
• Team Spirit (collaborative): We are a team that works together to achieve a common goal
• High Ethical Standard: Respect, trust, honesty, and moral character are values that we uphold
• Customer Driven: We see everything we do at Traction on how it will impact our customers
• Above & Beyond: We don't just do what's expected of us; We go the extra mile

Interested and qualified candidates should: Click here to apply online

Job Position: Accounting Manager

Job Location: Lagos
Work Type: Full Time

Role Overview

• We are looking for driven passionate problem solvers and self-starters to join our team. In this role,
• You will be responsible for tracking, monitoring and evaluating day-to-day accounting tasks and activities. These tasks are essential to ensure the company's performance and success; you will supervise, monitor and evaluate all day-to-day accounting activities.
• In addition, you will be establishing financial status by developing and implementing systems for collecting, analyzing, verifying and reporting financial information.

Job Responsibilities
What you’ll do:

• Plan, implement and oversee overall accounting strategy
• Oversee accounting daily operations
• Work with the Fraud team to review financial statements to pinpoint possible fraud and errors
• Take responsibility for accounts payable/receivable, cash receipts, general ledger, payroll and utilities, budgeting, cash forecasting, revenue and expenditure variance analysis, capital assets reconciliations, trust account statement reconciliations, fixed asset activity, debt activity etc.
• Monitor and analyze accounting data while setting up and monitoring accounting KPIs
• Perform and oversee annual audits
• Calculate and file corporate tax returns for the company to the nation’s revenue authorities

Job Requirements
What you’ll need (Requirements):

• Candidates should possess a Bachelor's Degree or HND in a related field
• 7 years+ experience and results working in the PTSP/Fintech ecosystem
• Strong communication and presentation skills
• Projection and forecasting skills
• Ability to work independently and with cross-functional teams
• Perceptive and a fast learner: you’re able to quickly understand the technology that powers Traction Apps, and able to help customers achieve their goals, even if they’re unable to articulate those goals
• A positive, polite, confident, sincere, and friendly disposition
• The ability to solve problems and to think quickly on your feet
• Flexibility – we’re growing and evolving, and you’ll need to come along for the ride

Why Traction

• Join a high-potential organization. This is a unique opportunity to join a rapidly scaling business where we expect you to approach things differently, and solve problems for business owners
• Meaningful Rewards: Competitive Base Pay, Flexible Leave Plan, Health Insurance
•  Captain your career path. Live, work, and breathe in an environment with limitless opportunities for growth, both professionally and personally. A personal learning budget used to invest in your growth
• The Best Team. Working with a motivated and talented team plus regular team bonding events
• Top-notch private health insurance
• Online therapy and wellbeing benefit
• Learning budget

Our values:

• Ownership: At Traction, we take the initiative to achieve favourable results
• Invent & Innovate: We are constantly developing and designing solutions
• Growth Centered ( self and customers): You keep pursuing growth and learning
• Team Spirit (collaborative): We are a team that works together to achieve a common goal
• High Ethical Standard: Respect, trust, honesty, and moral character are values that we uphold
• Customer Driven: We see everything we do at Traction on how it will impact our customers
• Above & Beyond: We don't just do what's expected of us; We go the extra mile

Interested and qualified candidates should: Click here to apply online

Job Position: Head of Corporate Sales

Job Location: Lagos
Job type: Full Time

Role Overview

• We are looking for driven passionate problem solvers and self-starters to join our team. In this role, you will be responsible for bringing in and maintaining relationships with clients, to achieve high sales and maximize revenue plus profit for the organization.

Responsibilities

• Focus on developing key verticals within Traction (transportation, healthcare, hotels, for example)
• Focus on developing core sectoral partnerships to enable Traction to capture sector specific value chains
• Focus on developing geographic partnerships to capture key clusters across the country
• Assist the partnerships teams in identifying and onboarding software partners for integrations
• Drive special projects to grow capacity and effectiveness of the Corporate Sales team (including team building, sales techniques, cross selling, reporting, sales incentives and commissions)

Requirements

• Candidates should possess a Bachelor's Degree
• 10 years+ experience and results in Fintech sales or related field
• A thorough understanding of the FinTech/PTSP ecosystem in Nigeria
• Strong communication and presentation skills
• Projection and forecasting skills
• Ability to work independently and with cross-functional teams
• Perceptive and a fast learner: you’re able to quickly understand the technology that powers Traction Apps, and able to help customers achieve their goals, even if they’re unable to articulate those goals
• A positive, polite, confident, sincere, and friendly disposition
• The ability to solve problems and to think quickly on your feet
• Flexibility – we’re growing and evolving, and you’ll need to come along for the ride

Why Traction

• Join a high-potential organization: This is a unique opportunity to join a rapidly scaling business where we expect you to approach things differently, and solve problems for business owners
• Meaningful Rewards: Competitive Base Pay, Flexible Leave Plan, Health Insurance
• Captain your career path: Live, work, and breathe in an environment with limitless opportunities for growth, both professionally and personally. A personal learning budget used to invest in your growth
• The Best Team: Working with a motivated and talented team plus regular team bonding events
• Top-notch private health insurance
• Online therapy and wellbeing benefit
• Learning budget

Our values:

• Ownership: At Traction, we take the initiative to achieve favorable results
• Invent & Innovate: We are constantly developing and designing solutions
• Growth Centered (self and customers): You keep pursuing growth and learning
• Team Spirit (collaborative): We are a team that works together to achieve a common goal
• High Ethical Standard: Respect, trust, honesty, and moral character are values that we uphold
• Customer Driven: We see everything we do at Traction on how it will impact our customers
• Above & Beyond: We don't just do what's expected of us; We go the extra mile

Interested and qualified candidates should: Click here to apply online

Note

• Traction Apps is an Equal Opportunity Employer.
• The company does not and will not discriminate in employment on any basis prohibited by applicable laws.