Job Vacancies at Clickatell

Clickatell is a cutting edge technology company and global leader in mobile messaging that enables effortless, personalized, and contextual digital interactions between businesses and their customers. We specialize in helping brands delight their customers with innovative, customer-centric solutions, giving them more time for what really matters.

We are recruiting to fill the following positions below:

1.) Cloud Infrastructure Engineer

Job Location: Lagos
Job type: Full time

Purpose

• As a infrastructure Engineer, you will be accountable for assisting the SysOps team lead in planning, organizing, controlling, and management of all platforms and implementation of related infrastructure strategy.
• We are looking for an experienced individual to help us manage and develop our cloud infrastructure.
• The ideal candidate will have a strong background in system operations, cloud platforms, and a deep understanding of DevOps principles.

Responsibilities of the Role

• Be a thought leader with regards to Clickatell's overall cloud adoption strategy.
• Divisional policy and process formulation, strategic planning, resource coordination and operational execution of projects and assisting in procurement process.
• Installation/configuration, operation, maintenance, and monitoring of the Clickatell messaging engine hardware, software, and related infrastructure with a focus on high availability, stability and security.
• Work closely with software development teams to facilitate smooth integration of applications with cloud infrastructure.
• Scripting and coding to automate routine tasks and improve operational efficiency.
• Technical research and development to enable continuing innovation within the infrastructure
• Provide technical support and troubleshooting for cloud-based infrastructure issues.
• Ensuring network, hardware, operating systems, software applications and any related procedures adhere to organizational values, enabling staff, customers, and partners
• Technical liaison with enterprise customers and vendors as required Service, maintain, commission, and support global platforms, with a view towards high availability

Requirements of the Role

• Related IT qualification / 5+ years in a system administrative position
• Red Hat Enterprise Linux certified (RHCE or better) or other appropriate Linux/Unix certification (preferred)
• Cloud certifications (AWS preferred)
• Proven experience as a SysOps Engineer or similar role.
• Operating systems, from bare steel to network services
• Containerisation (Docker/Kubernetes) knowledge
• Use of CD/CI tools (Anisible/Puppet/Terraform) advantageous
• Experience in virtualisation and cloud environments such as Amazon Web Services (AWS) or similar.
• Red Hat Enterprise Linux certified (RHCE or better) or other appropriate Linux/Unix certification advantageous
• Perl, python, ruby and/or PHP scripting experience advantageous
• Containerisation (Docker/Kubernetes) knowledge advantageous
• Proven experience in and with a large, ISP-type environment and infrastructure advantageous
• Monitoring and alerting experience with Open-Source technologies like Icinga/Nagios, Nagvis, Logstash, Elasticsearch, Graphite and Kibana Advantageous
• Proven experience in production environments of the below is advantageous:
• SAN storage solutions
• Software package building and release management with software tools such as Puppet, Chef or Salt
• Network/OS clustering
• Own transport and driver's license beneficial in the rare circumstance where emergency onsite support is required at the data centre

Must understand and demonstrate knowledge of:

• Networking, from Ethernet to IP
• IP networks, including but not limited to working knowledge of DHCP, DNS, SMTP, FTP, HTTP
• Minimum of 5 years in a system administrative position
• Minimum of 3 years working experience with Unix or derivative
• Minimum of 3 years working experience with troubleshooting hardware and/or software
• Minimum of 3 years programming or scripting experience (advantageous)
• Operating systems, from bare steel to network services
• Amazon Web Services and Virtualization technologies such as VMware

Why You Should Join
Perks of the Role:

• Healthcare, Retirement Fund and Risk benefit company contributions
• Quarterly performance incentives
• Reimbursable Communication allowances for internet and mobile phone bills
• Half-day off on your birthday
• 5 personal days leave a year, over and above your annual leave
• Hybrid/Remote Working
• Home office set-up with laptop, monitor, chair and UPS.

Click here to apply online

2.) Data Engineer

Job Location: Lagos
Job type: Full-time

Purpose

• As a Data Engineer, you will be joining our cross-functional data team, and supporting the design, build and testing of high-performance, scalable and multi-event level data solutions.
• You will work with structured, semi structured and unstructured data.
• You will play a critical role on the strengthen of our analytical presence in the Chat Commerce market.

We Do The Right Things
Responsibilities of the Role:

• Design and develop scalable and robust pipelines for data consumption by downstream applications in support of advanced analytics, AI/ML products, and system interoperability.
• Identify opportunities for improvement of existing ETL processes to enhance data integrity and accuracy.
• Work in a scrum-based team that is passionate about enabling a data culture throughout the organization.
• Deliver a high degree of data availability, consistency, and accuracy for our current production systems.
• Actively participate in solution design and modelling to ensure data products are developed according to best practices, standards, and architectural principles.
• Work closely with the data architect, database administrators and BI developers, to redefine our approach to data pipelines and principles of reusability.
• Protect Clickatell’s information, intellectual property and corporate data systems in accordance with prescribed guidelines.

We Are On A Learning Journey
Requirements of the Role:

• National Diploma, B-Tech or bachelor's degree in engineering, computer science, or informatics.

Work Experience:

• 3+ years of production data engineering experience.
• 2+ years of experience working in cloud environments.
• A background working in a high-volume payment transaction environment, or mobile technology platforms and systems integration would be advantageous and be able to demonstrate a sustained track record of delivering high-quality outputs, on-time and to product or business specifications.
• Knowledge and Abilities
• Excellent hands-on experience in working with SQL and NoSQL data sets.
• Experience with data streaming architecture.
• Working knowledge of DevOps principles such as CI/CD.
• Exposure to Business Intelligence, data warehousing (dimensional modelling) will be advantageous.
• High transactional development environments and Business intelligence experience will be advantageous.
• Experience with data transformation tools such as Talend will be advantageous.
• Self-disciplined, eager thelp, and most importantly a thirst for continual learning.
• Build on our coaching culture, you are someone who will not only be willing, but also passionate about assisting colleagues.
• Formal training business intelligence, data architecture or design would be advantageous.

A Bit About You:

• You are a pacesetter, who is strong in execution and comfortable in a fast-paced environment and working across multiple projects simultaneously.
• You set the priorities to deliver practical solutions for opportunities and change. You achieve results though maximizing resources and leading the way to the best solutions.
• You build and invest in relationships and influentially engage across teams, and with specialists, to brainstorm and arrive at the right answers.
• You develop, finetune and manage processes and coach the team on procedures and adopting new techniques.
• You are incredibly independent and a self-starter with a microscopic attention to detail. You take initiative by being resourceful and proactive.

Why You Should Join
Perks of the Role:

• Medical Aid contribution
• Pension fund contribution
• Quarterly performance incentive bonus
• Risk benefit company contributions
• Reimbursable communications allowance for internet and mobile phone bills
• Half-day off on your birthday
• 5 personal days leave a year, over and above your annual leave
• Remote working and access to office hubs as required.
• Home office set-up with laptop, monitor and other related items.

Click here to apply online

3.) Senior Product Pricing Analyst

Job Location: Lagos
Job type: Full-time

Purpose

• We are on the lookout for a skilled Pricing Analyst to join our innovative team aiming to make a mark in a $50B+ industry.
• This role is pivotal in shaping the demand and delivering competitive product offerings for Clickatell.
• Positioned within the Product Organization and reporting to the VP of Interact Product and Pricing, you will spearhead initiatives to establish competitive and profitable pricing strategies essential for the growth, adoption, and scalability of our product portfolio.

We Do The Right Things
Responsibilities of the Role:

• The successful candidate will be responsible for tracking pricing, ensuring margin stability, follow up on new product launches and product performance. This role will be responsible of setting pricing analysis, impact analysis and modelling different adoption and monetization scenarios to cater to Clickatell business’ revenue targets. This is a highly collaborative and analytical role that requires the consideration of data from multiple sources, and development of sophisticated and dynamic pricing and performance models.

Pricing Strategy Development and Execution:

• Design pricing strategies for Clickatell's product offerings in collaboration with the Pricing Team, incorporating insights from market trends and competitive analysis.
• Analyze and track customer engagement, utilizing findings to develop effective pricing strategies that align with company goals.

Market and Competitive Analysis:

• Conduct thorough research on market trends within Chat Commerce and competitive pricing architectures, packaging, and price points across key geographies and products.
• Incorporate key market findings into pricing and packaging design, ensuring Clickatell’s offerings remain competitive and appealing tthe target audience.

Financial and Pricing Analysis:

• Execute detailed pricing and financial analyses to support pricing proposals, ensuring alignment with Clickatell’s financial objectives and margin stability.
• Use financial and scenario modeling techniques to assess the impact of various pricing strategies on margins, sales, and unit volumes.

Collaboration and Communication:

• Work closely with the Product Management, Finance, Sales, and other key stakeholders to develop and communicate pricing recommendations and ensure the successful implementation of pricing strategies.
• Regularly communicate price positioning ta wide range of audiences, including Sales teams, ensuring pricing documentation accurately reflects current pricing.

Pricing Frameworks and Tools Development:

• Establish and continuously improve a comprehensive product pricing framework and policies that guide profitable selling, aligned with company margin expectations.
• Develop and manage dynamic pricing tools and processes that can incorporate large datasets and inputs from multiple sources, ensuring timely responses to market conditions and competitive factors.

Performance Monitoring and Reporting:

• Champion price performance monitoring, owning monthly and weekly margin reporting activities, including analysis of margin variance and identification of risks and opportunities.
• Be a part of the quarterly pricing reviews, preparing and presenting recommendations to product leadership on pricing updates and opportunities to drive revenue and gross margin.

Strategic Planning and Support:

• Assist in the preparation of strategic account efforts and pricing plans for the annual business planning cycle.
• Support the Product Management and Marketing teams in ad-hoc projects, reporting requests, and the development of business cases to justify the ongoing development of Clickatell's product portfolio.

Innovation:

• Participate in Product Leadership forums, analyzing opportunities, and developing relevant artifacts, such as business cases and executive presentation material.

Knowledge and Capability Building:

• Develop a deep understanding of the markets, customers, and the maturity stage of Clickatell’s business to strategically plan the rollout of capabilities.
• Be metrics-driven, conducting monthly and quarterly reporting on key products and services, and consistently analyzing behavior to identify inhibitors and opportunitie.

Requirements of the Role
Educational Background:

• Mandatory BA/BS Honours in Business Economics or Statistics, Mathematics.
• MBA or advanced degree strongly preferred to provide a solid foundation in complex analytical and strategic thinking.

Professional Experience:

• A minimum of 10 years of direct experience in product pricing, with a strong preference for candidates with experience in the Software as a Service (SaaS) or technical software product sectors.
• Proven track record of developing, implementing, and optimizing pricing strategies that positively affect product profitability and market competitiveness.
• Experience in conducting comparative analysis of software industry data and translating insights into actionable pricing strategies.

Technical and Analytical Skills:

• Exceptional analytical and statistical skills with an ability to synthesize complex data into actionable insights & expert proficiency in Microsoft Excel is non-negotiable.
• The candidate must possess advanced skills in Microsoft Excel, demonstrating the ability to perform complex data analysis, model financial scenarios, and utilize a wide range of formulas, pivot tables, macros, and data visualization tools. This expertise is crucial for decoding large datasets, forecasting pricing trends, and developing detailed pricing strategies that align with our organizational goals. The ability to manipulate and draw actionable insights from data within Excel will be a pivotal part of the daily responsibilities.
• Skilled in using advanced analytical software such as PowerBI or Microsoft Access; SQL skills are highly desired to manage and analyze large datasets effectively.
• Proficient in creating compelling presentations with PowerPoint to communicate pricing strategies and analyses to stakeholders at all levels.

Communication:

• Excellent verbal and written communication skills, with an ability to convey complex information clearly and persuasively to diverse audiences.
• Strong strategic qualities, capable of setting a vision, strategy, and effectively managing day-to-day tasks to align with company goals.
• Ability to inspire the all stakeholders regarding the Pricing strategy and future of how we will pricing for our products.
• Continuously work with the Sales and Finance team to align with financial objectives.

Personal Traits and Competencies:

• High level of curiosity, creativity, and courage; able to champion the company and customer priorities with passion.
• Solid negotiating skills to effectively handle difficult discussions with both internal and external stakeholders.
• Exceptional research skills, with an instinct for sourcing and synthesizing market insights to inform pricing decisions.
• Exhibits foresight, systematic thinking, and meticulous planning with excellent attention to detail.
• Ability to function effectively in a rapid-paced, less structured business environment, adapting to change and managing teams through transitions smoothly.

Collaboration and Project Management:

• Team-oriented and a self-starter, demonstrating the capability to lead projects end-to-end, delegating responsibilities efficiently.
• Should be customer-centric and metrics-driven, with the know-how to analyze market dynamics and influence peers and leadership on product/market strategy.
• Possesses strong organizational and planning skills, with the dexterity to handle complex issues and utilize employee potential maximally through effective resource management. Ideal candidates will embody the spirit of continuous learning and innovation, taking a proactive approach to challenges and opportunities within the competitive landscape of chat commerce and SaaS technologies.

A Bit About You:

• You are a pacesetter, who is strong in execution and comfortable in a fast-paced environment and working across multiple projects simultaneously.
• You set the priorities to deliver practical solutions for opportunities and change.
• You achieve results though maximizing resources and leading the way to the best solutions.
• You build and invest in relationships and influentially engage across teams, and with specialists, to brainstorm and arrive at the right answers.
• You develop, fine tune and manage processes and coach the team on procedures and adopting new techniques.
• You are incredibly independent and a self-starter with a microscopic attention to detail. You take initiative by being resourceful and proactive.

Why You Should Join
Perks of the Role:

• Healthcare, Retirement Fund and Risk Benefit company contributions
• Quarterly performance incentives
• 5 personal days leave a year, over and above your annual leave
• Reimbursable communication allowances for internet and mobile phone bills
• Half-day off on your birthday
• Remote Working (our offices are currently open for essential use only due to COVID-19)
• Home office setup with laptop, monitor, chair and UPS.

Click here to apply online