Job Vacancies at OV Restaurant & Lounge

OV Restaurant & Lounge is a sophisticated dining destination that blends exquisite cuisine, exceptional service, and a vibrant ambiance to create an unforgettable experience. Whether you're looking for a fine dining experience, a relaxed lounge setting, or a lively night out, OV Restaurant & Lounge caters to all tastes with its carefully curated menu and stylish atmosphere.

We are recruiting to fill the following positions below:

1.) Front Desk Manager

Job Location: Warri, Delta
Employment Type: Full-time
Reports To: General Manager

Job Summary

• The Front Office Manager is responsible for leading the front desk team and ensuring seamless guest experiences from pre-arrival to departure. 
• This role requires strong leadership, organizational, and customer service skills to enhance guest satisfaction and operational efficiency. 
• The Front Office Manager also plays a crucial role in managing reservations, overseeing check-in/check-out processes, and handling guest relations while ensuring compliance with hotel standards.

Key Responsibilities

• Ensure prompt and professional handling of reservations via phone, email, and online platforms.
• Confirm reservations within 24 hours and send personalized pre-arrival emails with hotel details, amenities, and local attractions.
• Resolve guest complaints efficiently, maintaining the hotel’s reputation for excellence.
• Ensure the front desk operates efficiently, with proper scheduling to accommodate peak check-in/check-out times.
• Oversee the hotel's reservation system, ensuring real-time updates and accuracy.
• Manage guest check-in processes, including: Welcoming guests warmly, Verifying identification and reservation details and Confirming departure details at check-in to streamline the check-out process.
• Oversee guest check-out, ensuring: Accurate billing and prompt resolution of discrepancies, Collection of guest feedback through exit surveys.
• Follow up with guests during their stay to ensure satisfaction and handle any issues proactively.
• Collaborate with other departments, including housekeeping, maintenance, and food & beverage, to coordinate seamless guest services.
• Enforce hotel policies, safety regulations, and compliance with local hospitality standards.

Qualifications & Skills

• Bachelor’s degree/HND in Hospitality Management, Business Administration, or a related field.
• 2 years in front office management within a hotel or resort.
• Strong leadership, interpersonal, and conflict resolution skills.
• Familiarity with hotel reservation and property management systems
• Excellent communication and organizational abilities, with a focus on guest satisfaction.
• Ability to handle high-pressure situations with professionalism and efficiency.
• Strong problem-solving skills and a proactive approach to operations management.

Application Closing Date: 12th March, 2025.

Method of Application
Interested and qualified candidates should send their CV to: talk2mamzeen@gmail.com using the Job Position as the subject of the mail.

2.) Maintenance Manager

Job Location: Warri, Delta
Employment Type: Full-time
Reports To: General Manager

Job Description

• The Maintenance Manager is responsible for ensuring that all physical infrastructure, technical systems, and safety measures within the hotel are properly maintained and fully operational. 
• This role requires a proactive approach to inspections, repairs, and facility management to ensure a safe, efficient, and aesthetically pleasing environment for guests and staff.

Responsibilities

• Conduct daily inspections of villas, common areas, and equipment.
• Address minor repairs immediately and schedule major repairs efficiently during low-occupancy periods.
• Monitor and maintain guest amenities, air conditioning units, elevators, lighting, and plumbing systems.
• Ensure the pool is cleaned daily, maintaining proper chemical balance and safety standards.
• Oversee landscaping and garden maintenance to ensure an attractive and well-kept outdoor environment.
• Provide safety briefings during guest check-in, including emergency exit locations and contact numbers.
• Ensure all villas and hotel areas are equipped with functional smoke detectors, fire extinguishers, and first aid kits.
• Oversee property security measures, including: 24/7 monitoring via CCTV cameras,Conducting regular patrols of the premises, Restricting unauthorized access after hours, with a security guard stationed at the entrance.
• Regularly inspect and maintain HVAC, plumbing, and electrical systems to ensure smooth operations.
• Ensure backup generators and emergency power systems are functional at all times.
• Maintain a log of preventive maintenance schedules for all technical equipment.
• Train staff on emergency procedures, including fire response, medical emergencies, and natural disaster protocols.
• Maintain an updated list of emergency contacts, including local hospitals, fire departments, and law enforcement agencies.
• Develop and implement crisis response plans to ensure guest and staff safety in critical situations.
• Ensure all maintenance activities comply with local health, safety, and environmental regulations.
• Work closely with government regulatory bodies to maintain operational permits and certifications.
• Keep detailed records of all maintenance work, inspections, and regulatory compliance documentation.

Qualifications

• Degree or certification in Engineering, Facility Management, or a related field.
• Minimum 4 years of experience in hotel or resort maintenance management.
• Strong technical expertise in HVAC, plumbing, electrical, and mechanical systems.
• Knowledge of safety regulations, compliance standards, and emergency protocols.
• Excellent problem-solving and decision-making skills.
• Ability to manage multiple maintenance projects simultaneously and prioritize tasks.
• Strong leadership and communication skills to effectively train and supervise maintenance staff.

Application Closing Date: 12th March, 2025.

Method of Application
Interested and qualified candidates should send their CV to: talk2mamzeen@gmail.com using the Job Position as the subject of the mail.

3.) General Manager

Job Location: Warri, Delta
Employment Type: Full-time
Reports To: MD

Job Summary

• The General Manager is responsible for overseeing all hotel operations, ensuring exceptional guest satisfaction, and managing staff performance. 
• This role involves strategic planning, financial oversight, and maintaining high service standards to achieve the hotel's objectives. 
• The General Manager will work closely with department heads to optimize hotel operations, enhance profitability, and maintain a culture of excellence and continuous improvement.

Key Responsibilities

• Oversee day-to-day hotel operations, ensuring seamless guest experiences and service excellence.
• Supervise all department heads, ensuring operational efficiency, staff performance, and adherence to hotel policies.
• Develop and implement strategies to maximize occupancy, revenue, and profitability while maintaining high service standards.
• Handle guest relations, address complaints, and ensure exceptional customer satisfaction.
• Maintain strong relationships with vendors, suppliers, and key business partners to ensure quality service, cost efficiency, and reliable supply chains.
• Analyze guest feedback, online reviews, and operational reports to identify areas for improvement and implement corrective actions.
• Manage hotel budgets, financial planning, and cost control measures to achieve profitability targets.
• Monitor reservation systems, ensuring accuracy, timely confirmations, and proper record-keeping of guest preferences.
• Ensure compliance with health, safety, and legal regulations, including labor laws, food safety standards, and environmental policies.
• Develop and implement staff training programs to enhance service delivery, leadership, and hospitality skills.
• Ensure the hotel meets its brand standards and maintains a competitive position in the hospitality industry.
• Lead marketing and promotional efforts in collaboration with the sales and marketing team to increase brand awareness and customer engagement.
• Oversee crisis management procedures, ensuring staff is prepared for emergencies such as fires, medical incidents, or security threats.
• Implement and oversee sustainability initiatives to align with corporate social responsibility goals.

Qualifications & Skills
Education & Experience:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field (Master’s degree preferred).
• Minimum 5-7years of experience in hotel management, with at least 3 years in a leadership role within a reputable hospitality establishment.
• Proven experience in financial management, budgeting, and revenue optimization.
• Strong understanding of hotel operations, including front office, housekeeping, food & beverage, and maintenance.
• Experience in implementing guest service improvement strategies and handling high-profile clients.

Leadership & Management Skills:

• Exceptional leadership and team management skills, with the ability to inspire and motivate staff at all levels.
• Strong decision-making and problem-solving abilities, especially under pressure.
• Ability to develop and implement long-term business strategies to enhance hotel growth and market positioning.
• Experience in managing multicultural teams and fostering an inclusive workplace environment.

Customer Service & Communication Skills:

• Excellent verbal and written communication skills in English (additional languages are an advantage).
• Strong negotiation and conflict resolution skills to handle guest complaints and maintain high satisfaction levels.
• Ability to build strong relationships with clients, corporate partners, and key stakeholders.

Technical & Industry Knowledge:

• Proficiency in hotel management software (PMS), reservation systems, and data analytics tools.
• In-depth knowledge of hospitality industry trends, competitor analysis, and guest satisfaction metrics.
• Familiarity with hospitality laws, licensing requirements, and labor regulations.

Additional Competencies:

• Strong financial acumen with the ability to develop and oversee budgets, control operational costs, and drive revenue growth.
• Strategic thinker with an innovative mindset to adapt to industry changes and market trends.
• Crisis management expertise to handle unforeseen challenges and ensure business continuity.
• Passion for sustainability and eco-friendly hospitality practices.

Application Closing Date: 11th March, 2025.

Method of Application
Interested and qualified candidates should send CV to: talk2mamzeen@gmail.com using the Job Position as the subject of the mail.